Field Engineering Operations Technician II

Company
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Field Engineering Operations Technician II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Demonstrates understanding and competence in Field Engineering Operations processes. Independently or in partnership with Field Engineering Operations team members, performs standard duties within CB Fulfillment, CB Service Assurance, or CB Access Transport - as summarized below.
CB Fulfillment

• Installs, disconnects, upgrades, and/or migrates services at the customer premises.
• Activates electronics by powering up the equipment via 48V or AC.
• Loads configuration from the engineering work package on customer equipment.
• Performs customer CPE testing, on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service.
• Coordinates equipment pickup with boundary partners.
• Creates, updates, and closes remedy tickets and coordinates change control.
• Assists with the initial turn-up of CPE equipment.
• Standard operating procedures: Ability to follow, check, and document standardizing procedures.
• Following instructions from construction, project managers and supervisors
• Basic electrical theory: Knowledge of the function and operation of electrical equipment (DC & AC power) to ensure proper installation and to complete tasks such as troubleshooting electrical systems and equipment.
• Basic tool knowledge: Fundamental knowledge and ability to handle machines and tools.
• Battery Maintenance, & repair: Regularly inspecting and servicing electrical, mechanical, industrial, production, or related systems and components to prevent future failures or restore to serviceable and acceptable operating conditions. Identify and resolve issues in systems.
• Ability to read, understand, and follow all applicable safety guidelines, and perform risk assessments of environmental and electrical hazards to persons and company assets.
• Equipment assembly: Assemble components by manually fastening parts and subassemblies.
• Test equipment & processes: Implementing effective testing procedures to ensure the quality and reliability of products and systems.

In all cases
• Drives and maintains a company vehicle.
• Plans daily routes, requisitions equipment/supplies, and stocks vehicles.
• Configures CPE in a warehouse before installation at the customer premise.
• Ensures appropriate iOS is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Follows labeling standards for all equipment, terminal ID, circuit tags, and cabling.
• Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Tests and verifies services in conjunction with the install team.
• Pre-stage equipment per work order.
• Performs other duties as assigned.
• Compliance with all safety policies and procedures.
• Works assigned shifts/schedules.
Qualifications:
Minimum:

• HS diploma, GED, or relevant work experience High School Diploma/GED and 3 years' experience in a related field (e.g., technical support, installation, and maintenance). The right candidate could also have a different combination, such as any level degree/certification beyond an HS diploma/GED in a related discipline; or 5 years of experience in a related field
• 1 or more years of experience working with IP, MPLS Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
• 1 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
• Requires strong knowledge and demonstrated knowledge of performance testing and test equipment
• Excellent interpersonal, communication, and collaborative skills to work effectively with a team throughout the organization.

Preferred:

• 1 year of experience in troubleshooting layer I, II & III networks.

Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.