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Form of work
SalarySupport the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.
Reports to: EHS & Operations In-Store Lead / Store Manager
This role will:
Key Responsibilities:
Sales & Customer Experience
People
Operations / Cost Control
Skills & Experience
Reports to: EHS & Operations In-Store Lead / Store Manager
This role will:
- Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence
Key Responsibilities:
Sales & Customer Experience
- Print POS tickets to support Primark’s Pricing policy
- Assist with inputting price adjustments on system
- Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness
- Support with customer queries with a view to resolving them in line with our customer promise
People
- Act as the point of contact in-store for Operations and EHS queries
- Actively cascade any Operations and EHS topics that arise to the store team
- Promote compliance to Operations and EHS policies and procedures
- Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
- Listen and communicate effectively as part of a successful store team
- Demonstrate trust and mutual respect in all interactions with the store team
- Support with EHS training for new starters and refresher training for Retail Assistants when required
Operations / Cost Control
- Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual
- Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
- Support with EHS activities in accordance with local guidelines
- Review DAN/WAN communications and action Operations and EHS tasks
- Understand and adhere to GDPR policies and procedures
- Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
- Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
- Support store management team by completing relevant contractor management paperwork
- Assist with reporting and resolving any technology repairs in a timely manner
- Manage the lost property (non-valuable) process
- Complete stationery orders for the store
- Order shop floor goods (not for resale)
- Support with routine self audits
- Order PPE to maintain sufficient stock of supplies for a safe working environment
- Check First Aid kits are stocked with relevant materials / supplies
Skills & Experience
- Desire to provide great colleague & customer experience
- Great people skills with an ability to build and maintain credible working relationships with colleagues
- Ability to effectively communicate, guide and support colleagues
- Planning and organisation skills with strong attention to detail
- Administrative and computer skills
- Positive, proactive and self-motivated
