- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Bachelor's degree in engineering, computer science or equivalent
Key job responsibilities
- Develop and implement standard operating procedures, performance metrics, and feedback mechanisms
- Identify, analyze and resolve operational safety, reliability, and performance issues across the MSP CX product suite
- Partner with leaders and engineers in the MSP organization to deliver new and innovative products to the customer fulfillment network
- Lead on-site training sessions for Amazon operations leaders
- Support network-wide rollouts of new robotics technologies and tools
- Produce daily, weekly, and monthly reports on the safety, reliability, and performance of the products in the MSP CX product suite
- Provide requirements and “voice of the customer” feedback to development and support teams
- Up to 75% travel expected
- Flexible locations across the US.
Boston, MA, USA | Dallas, TX, USA | Edison, NJ, USA | Sumner, WA, USA
- 3+ years of technical program management working directly with software engineering teams experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience developing and executing/delivering product and technical roadmaps
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience building and evaluating system-level technical design
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.