Operations Support Specialist – Remote
Embark on the next step in your career journey with Direct Travel!
Expedition Expectations
- You will be working closely with both our leisure support and air team
- With Leisure support you will assist advisors with invoicing, researching missing and unmatched commissions
- Answer questions, resolve issues with invalid invoices or questions on how to issue invoices correctly
- Assist with email suite for leisure support and air desk
- Research and book/hold flights for advisors
- Process schedule changes, refunds, and exchange of airline tickets
- Answer questions on GDS process
- Help maintain air queues
Passport to Success
- 3+ years travel industry or agency experience
- 3+ years of Apollo
- Proficiency in Microsoft Office
- Demonstrated professional customer service skills
- Capability of maintaining a favorable company image when interfacing with outside sources
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written skills
- Organizational skills that result in high productivity
- Must be able to lawfully work within the US and have unrestricted work authorization for US
- Good understanding of reading airline fare rules for exchanges/schedule changes/refunds etc
Going the Extra Mile
- Familiar with Virtuoso
- ClientBase Knowledge
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.