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Form of work
SalaryJob Title: Operations Support Manager
Requisition ID: 15648
Segment: Dining & Events
Brand: Constellation
Work Arrangement: Hybrid
State: New York (US-NY)
The Role at a glance:
We are looking to add an experienced, motivated operation Support Manager to our Constellation team in New York, New Jersey and Connecticut. As an Operations Support Manager, you will have the opportunity to assist district managers with overseeing assigned facilities.
The Support Manager provides functional and operational expertise, with a focus on maintaining operational systems and standards for supporting and training managers in the region. Through partnering with regional, D&E and Enterprise leadership, the Support Manager will assess and implement systems, training, and standards to ensure the highest level of client and guest satisfaction, team member engagement and financial performance across operating units. The Support Manager provides supporting leadership and accepts accountability for the quality of operations, achievement of the company’s financial objectives and retention targets, and ensures continuous improvement in all areas of operational performance and discipline.
Compensation: $100,000 plus bonus
What you'll be doing:
- Actively supporting and applying all company and facility policies and procedures.
- Ensuring the highest quality of service to our customers and clients.
- Visiting assigned facilities as directed.
- Acting as the facility food service director in the event of FSD absences, staff shortages, etc.
- Offering guidance to managers in the disciplines of operations, finances, human resources, and client relationships.
What we're looking for:
Must-haves:
- Minimum 10 years hospitality operations management experience, preferably in a high volume, upscale catering, professional dining, restaurant, cultural attraction, hotel or resort environment.
- Superior leadership, management and analytical skills with a proven ability to deliver superior operational performance.
- Strong communication skills, both oral and written.
- Bachelor’s Degree in Hospitality management, business or related field Highly Preferred.
- This role has in-unit responsibilities and must be based in NY tri-state area with ability to travel.
Nice-to-haves:
- At least two years’ experience in a supervisory or management role.
Our Benefits:
- Medical (FT Employees)
- Dental
- Vision
- Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
- Discount Program
- Commuter Benefits (Parking and Transit)
- EAP
- 401k
- Sick Time
- Holiday Pay (9 paid holidays)
- Tuition Reimbursement (FT Employees)
- Paid Time Off
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About Constellation:
From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
