Partner Support Manager, Digital Operations

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview

At Rectangle Health, our partner sales channel, continues to be an emerging distribution engine and a significant part of our growth plan. As Partner Support Manager, you will be responsible for all partner deals from ingestion to implementation. While not responsible for the implementation itself, you will work with the external partner users as well as internal partner channel, to ensure all deals get onboarded and implemented. Reporting to the Senior Manager, Partner Support, you will have several key responsibilities including portal user registration, deal advancement, tracking and portfolio reporting. Additionally, leveraging the Rectangle Health Partner portal, you will help manage the overall partner user experience.

Our ideal candidate should be task-oriented, organized and be able to manage several responsibilities simultaneously. While daily functions will be well defined and documented for this role, the ideal candidate should possess the ability to be flexible to take on the needs of an ever-changing business. Additionally, the candidate should be a quick learner and be able to own tasks and results.

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties

• Handle account changes/closures
• Data integrity & verification
• Build and leverage reporting using existing tools to measure partner KPIs
• Assist in driving improvements and customizations to the portal and partner workflow
• Work cross-organization with internal teams to ensure partner satisfaction

Minimum Qualifications:

• 3+ years of sales support or operations experience
• Ability to meet and exceed SLAs
• Solid communication skills, both written and verbal
• Strong attention to detail and the ability to work independently
• Ability to work cross-organizationally with varied stakeholders
• Must thrive in a fast paced, dynamic, demanding, and fluid environment
• Basic Excel, Power Point, and business intelligence skills
• Salesforce.com experience

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.