Operations Supervisor

QTC is seeking an Operations Supervisor in our Malvern, PA location, to oversee, motivate and inspire our Quality Assurance team.

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

The Operations Supervisor is a hands-on manager who will oversee 10-15 of our Quality Assurance team to not only ensure the team is meeting their goals but also to motivate and inspire the team to do their best work.  They will have direct involvement in hiring, training, scheduling, preparing reports, goal and metric monitoring and performance improvement.   

In this rewarding role, you will:

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service 
• Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to client's contractual obligations 
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
• Ensure the use of best practice workflows and operational excellence in activities are utilized 
• Direct the training of team members on workflow and contractual modifications expeditiously  
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Analyze and report on a monthly and quarterly basis operational statistics 
• Perform other duties and responsibilities as assigned  

Competencies: 

•  Strong leadership skills with the ability to prioritize and delegate effectively 
•  Demonstrated ability to work independently, take initiative and be self-motivated
•  Ability to effectively manage competing priorities with a sense of urgency
•  Sound knowledge and understanding of medical terminology and body systems
•  Strong communication skills, both verbal and written
•  Possess excellent organizational and follow-up skills, with a strong attention to detail
•  Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
•  Proficient in Windows operating systems and Microsoft Office suites
•  Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)
•  Strong working knowledge of case management programs

You Must have:

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education
• 5 years of prior relevant  experience; 2 of those years must be in supervising or leading teams or projects
• Must be able to successfully pass a federal background investigation check and drug screen

Typical Day:

• Monday – Friday between the hours of 7am -5pm (Flexible 8 hour work day)  EST
• Hybrid role: 2 days in office at our Malvern, PA headquarters located at 1700 Paoli Pike, Malvern PA 19355; 3 days remote. After completed training

Pay and Benefits:

Pay: $77,000 to $81,000 annually depending on experience

*The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

Benefits:

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and quarterly bonuses (up to 9%)
• Tuition reimbursement
• Student Loan Assistance
• Paid Parental Leave
• A 100% company match of your pre- and post-tax contributions up to 5% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

This is a full time direct hire role with us! You don’t want to miss out on this opportunity!

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.