Operations Supervisor

About Belle

Belle is a hyper-growth engagement company that is revolutionizing home care -- and it all begins with the feet. With 25M+ U.S. seniors no longer able to reach or see their feet, a lack of self care quietly brings millions to immobility and drives $38B+ in preventable medical spend every year.

Through a proprietary clinical-spa foot care service covered by Medicare Advantage, Belle’s Nail Technicians or “Belle Technicians” play a critical role in the lives of those we serve. The Belle care model has been designed to:

1. Protect mobility and prevent 75%+ of widespread, costly foot complications;
2. Develop deep, trusted relationships with members;
3. Digitally connect the care team into the home through our regular monthly visits;
4. Identify and resolve whole health issues early (physical, mental and social)

Far more than foot care, our mission is to unite people and their care through joy.

About This Role

As the Operations Supervisor  at Belle, you play a pivotal role in shaping the future of home care by overseeing the recruitment, onboarding, and performance management of our esteemed Nail Technicians, known as Belle Technicians (BTs). With a keen focus on schedule optimization, performance management, and team engagement, you contribute to the vibrant culture of Belle, fostering a positive environment that aligns with our mission to unite people and their care through joy.

Responsibilities:

• 1. Recruitment and Onboarding:
  • Source, interview, and hire qualified Belle Technicians under the direction of the Operations Manager.
  • Collaborate with the Learning and Delivery department to host and facilitate onboarding sessions, following the department's program content and direction.
• 2. Training and Performance Management:
  • Provide ongoing training and coaching to BTs to ensure they meet performance metrics.
  • Monitor and manage BTs to optimize on-time appointments, minimize on-site cancellations, and enhance member rebooking rates.
  • Ensure BTs accurately collect clinical data during appointments.
  • Liaise with the Learning and Delivery department to provide coaching aligned with the Belle brand.
• 3. Scheduling and Attendance Management:
  • Focus on scheduling strategies to fulfill appointments  as originally scheduled.
  • Monitor and enforce attendance policies to maintain optimal staffing levels.
• 4. Cultural Oversight and Team Engagement:
  • Host regular events to foster a positive team culture and engagement among BTs.
  • Conduct shadowing sessions to ensure quality standards are consistently maintained.
• 5. Reporting and Administrative Tasks:
  • Generate and analyze weekly market metric reports.
  • Manage schedules, reschedules, and administrative tasks using company software(s).
  • Utilize project management software to maintain organization of tasks.
  • Ensure daily review of reporting and timely completion of all assigned tasks.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.
• Previous experience in a remote workforce supervisory or managerial role, preferably in healthcare or service-related industry.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Knowledge of scheduling strategies and attendance policies.
• Familiarity with healthcare service delivery and performance metrics.

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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