Onboarding Operations Supervisor-Jacksonville

Overview

About TEKsystems and TEKsystems Global Services

We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

 

 

Job Summary:

The Onboarding Operations Supervisor provides direct oversight to Onboarding Operations Associate to manage onboarding activities as well as successful completion of related compliance requirements for their assigned team. The Onboarding Operations Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners. This position will partner with leadership in both the CLS hub and field office(s) to ensure fulfilment of customer expectations. The Onboarding Operations Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding Operations Associates. This role works with the team to resolve more complex on-boarding related inquiries and issues escalated by the Associate team.

Responsibilities

Key Responsibilities:

 

Process oversight

• Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
• Achieve excellence in operations through auditing the collection of business critical information and data integrity
• Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
• Serve as an escalation point for complex inquiries, issues in contractor onboarding etc.

 Internal recruiting

• Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team
• Ensure the consistency, quality, and timeliness of new hire onboarding process

 

Coaching and development

• Coach and supervise Onboarding Operations Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
• Responsible for continued education and development of Onboarding Operations Associate, including regular performance assessment and goal setting
• Set expectations, ensure compliance, and recognize successes as it relates to performance management
• Partner with hub trainer(s) to reflect updates to the knowledge book and other supporting material

Reporting and communications

• Manage and enforce policies and procedures for hub operations
• Review and deliver relevant reports to Onboarding Operations Manager
• Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success

Manage communications on complex issues with account manager/recruiter throughout the process

Qualifications

Competencies:

• Strong problem solving and analytical skills
• Relationship management experience with customer focus
• Capability of working in a team oriented environment that is fair, open and honest
• Thorough knowledge of business policies and human resource practices
• Excellent leadership and interpersonal skills
• Excellent written/oral communication and interpersonal skills
• Strong decision making ability; is looked to for direction in a crisis
• Ability to initiate action in order to accomplish goals or develop self without explicit instructions
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to maintain professional relationships with internal and external customers
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications: 

• A minimum of 2 years Field Support Group experience preferred
• 4+ years leadership preferred
• BA/BS degree in Human Resources, Business, and Accounting preferred
• Ideal candidates would be a senior Sr. Associate or equivalent and/or have leadership experience.

Personal Attributes:

• Natural team player
• Honest and open
• Self-starter
• Critical thinker
• Flexible
• Self-Aware

Comprehensive Benefits Package:

Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.

• Medical - BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
• Dental - MetLife
• Vision - Vision Service Plan (VSP)
• Insurance - Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include:

• Short-term and long-term disability
• Dependent Care Flexible Spending Account
• Education assistance
• Employee discounts on cars, electronics, travel, etc.

Employment Type: OTHER