Operations Supervisor

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. In this role, you will be responsible for maximizing customer satisfaction by effectively executing all assigned Convergint Technologies projects. Responsibilities include supervising large teams and multiple projects at one time. This is a line position responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery. The position typically assists the Operations Manager and oversees Project Managers and/or Service Coordinators in all aspects of the project. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact. Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels. Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for installation and service. Develops and implements operations strategies that improve execution and provide additional value to customers in a cost effective manner.
• Oversees large teams of colleagues including Project Managers and/or Service Coordinators with all elements of job management, including projected costs/cost control, subcontracts, Certificates of Insurance, man-power planning and scheduling, preparation of invoices, material procurement, material handling and collections. Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
• Reviews booking packages for correctness, assign project managers to projects and provide them with a project folder.
• Assists the Operations Manager in planning and scheduling installation contracts, material procurement, preparation of invoices, and collections.
• Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports. Helps maintains accurate and up to date job cost records, master project folders and other control records necessary for processing of internal and external reports.
• Responsible for the administration of jobsite operations which may include: estimating, pricing, quoting, order processing, payroll processing, billings and/or collections. Processes all credit card payments.
• Helps develop and implement operations strategies that improve installation and service delivery and provide additional value to customers in a cost effective manner.
• Manages the vehicle fleet to include company tools, inspections, gas usage and inventory.
• Manages and control service stock inventory.
• Effectively communicates project requirements to project team and wider organization as and when required, and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
• Supervises Project Managers, Service Coordinators and other team members. Supervises in a manner that maintains morale, skills proficiency and productivity. Recruits and hires team members as required. May perform limited range of managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget. May oversee subcontractor selection process and work.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
• Strong financial analytical skills including cost control.
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
• Strong team leadership, team building and facilitation skills.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:
Education: College degree, trade school or equivalent experience
Minimum Experience: 3-5 years relevant
Preferred Experience: (but not required):

• Engineering, Field, or project management
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
• Previous project supervisory

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)