Operations Specialist

At Priority Life Care (PLC), we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. Join us in our mission to enhance the lives of seniors, and your own! We think it's time for you to begin your journey with PLC!

At Priority Life Care, our mission is to light the way in senior care, with respect to affordability and independence.

To our staff we provide:

• Competitive wages
• Exceptional career advancement opportunities through our "Pathway to Promotion" program
• A full range of Medical/Dental/Vision plans
• SwiftMD - Telemedicine that is available to all employees at no cost!
• $10,000 Company paid Life Insurance
• Family planning and support services through Maven
• Voluntary Short-Term Disability, Accident Coverage, and Critical Illness
• Confidential Employee Assistance Program
• Matching 401k
• Flexible Spending Accounts
• Rewards Program based on Years of Service

OPERATIONS SPECIALIST:

Key responsibilities:

• Manage all operational and financial aspects in a manner to deliver positive leverage annually, i.e., rate of revenue growth exceeds the rate of expense growth.
• Oversees the management of each department to assure that each department is operating within the state regulatory guidelines and meets Priority Life Care standards established for each department.
• Provides daily/weekly/monthly management meetings to keep all departments informed of pending issues at the community.
• Maintains outreach and education within the community at large, creating positive relationships and marketing opportunities.
• Works closely with the Director of Sales and Marketing to develop and review marketing plans, meet sales goals, and be aware of upcoming move-ins and move-outs.
• Provides proper orientation and initial training, and ongoing in-service education to meet the needs of staff and the regulatory requirements. Proper documentation is required.
• Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular performance feedback systems and promotional incentive programs.
• Maintains a capable and cohesive staff by utilizing excellent interviewing and hiring techniques
• Manages labor through department head involvement so that all labor dollars are within operating budget as tied to census and acuity.
• Manages budgets for each department to within given budget parameters utilizing spend-down sheets provided from each department head.
• Allows no accounts receivable charge-offs by reviewing A/R aging weekly and following up on all unpaid accounts, charging late fees as needed, and issuing move-out letters by the 10th of the 2nd month. Assure that the assessment given to the resident matches the billing spreadsheet.
• Minimizes Workers Compensation claims by providing in-services in high-risk areas and proactively working with Risk Management to reduce dollar costs when claims do occur. Directs employees in need of health care to the most appropriate level of care.
• Provides good documentation in employee files to keep unemployment claims to a minimum.
• Provides conflict resolution among residents, staff and families to assure no problems go unaddressed.
• Hold monthly Quality Assurance/Safety meetings to analyze issues within the community, including reviewing incident reports, safety rounds, workers compensation claims, etc.
• Ensures that all weekly and monthly documents are forwarded to corporate offices in a timely fashion, including properly coded accounts receivables, time sheets, incident reports, and other reports as requested or required.
• Reviews Routine Maintenance calendar with the Maintenance Director monthly to ensure the building stays in good operating condition.
• Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills.
• Maintains confidentiality of all pertinent personal or health information concerning residents and staff.
• Works with the Regional team to assist in regional initiatives as determined by the V/P Ops.
• Demonstrates an understanding of compliance and ethics program policies and procedures.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Maintains appropriate degree of confidentiality.
• Performs other duties as assigned and which relate to the success of Priority Life Care and our mission.

EDUCATION and EXPERIENCE an equivalent combination of education, training and experience will be considered.

• Bachelors Degree from a four-year college or university
• 3+ years experience working in senior living operations; or equivalent combination of educations and experience.
• Experience with the applicable state Survey Rules & Regulations, Medicare and Medicaid
• Pennsylvania Personal Care Home Administrators License, a plus!

Why PLC?

• Industry Leader. We have been in the business of Senior Living for 10 years.
• Support. At PLC we offer all of the tools and support you will need to ensure your success and the success of your community.
• Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, and 401k. Competitive salary and bonus structure.
• Family oriented culture. We are family owned and family run. We provide a positive and supportive work environment which our employees value. Flex-time, work from home, and social activities with employees and their families add to our family-centric approach.
• Charity and community involvement. PLC is actively involved in several charities with emphasis on local ties.
• Outstanding advancement opportunities. 38 and counting; PLC is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
• Professional development. Ongoing, onsite education opportunities, education assistance, and continuing education credits allow PLC employees to keep their knowledge of current industry changes relevant.
• Fun company-wide events. PLC Executive Director Symposium, PLC Employee of the Year.

Sound like a good fit? Start a career with Priority Life Care!

Check us out on our website: www.prioritylc.com or text CARE to 85000 for a full list of our job opportunities at PLC

?Priority Life Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

$100,000/yr.