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Form of workPOSITION SUMMARY
Responsible for interpreting investor guidelines to ensure proper delivery of loan files and perfection of lien status. Provides support when needed to Processors on mortgage loan file handling. Responsible for training new employees on processing and closing mortgage loans. Serves as departmental LEAN facilitator driving continuous improvement and innovation.
ESSENTIAL REQUIREMENTS
- Processes mortgage loan applications, including USDA, VA, FHA, and HOP, and verifies the accuracy and completeness of all loan documentation necessary for loan closing. This includes, but is not limited to appraisal, title work, insurance and income documentation. Verifies mortgage loan software input is accurate and complete.
- Supports processors on complex mortgage loan file processing such as USDA, VA, FHA, and HOP loans as well as files for out-of-state properties.
- Responsible for training newly hired processors and leads by example in knowledge, attitude, and accuracy. Maintains training materials and standard works to ensure these are updated with most recent processes.
- Responsible for ensuring all time-based items deadlines are met; facilitating morning huddle by preparing and uploading necessary reports; managing emails and calls; following daily manager checklist.
- Acts as the back-up for manager as needed, i.e., review item for Compliance accuracy, approves My Pay requests, approves GL ticket entries, checks and wires.
- Coordinates workload of each team member balancing processing efficiency with high-priority or rush requests.
- Maintains visual pipeline board and leads status discussion of loans with manager daily.
- Interacts with customers, originators, title companies and insurance agents, when needed. Ensures follow-up with these parties on missing items.
- Makes recommendations for procedural change to increase efficiency and minimize waste by leading Value Stream Mapping events and A3 Teams and participating in departmental improvement/change events, as requested.
- Responsible for the completion of all compliance training related to the position.
- Must understand all applicable laws and regulations that apply to the position and complies with the requirements.
NON-ESSENTIAL FUNCTIONS
Performs all other duties as assigned.
EXPERIENCE/SKILLS
- Minimum of five (5) years of Mortgage Lending experience.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Good PC skills--proficiency in Word and Excel essential, understanding of database software.
- Ability to work under pressure with calmness and courtesy.
- Ability to communicate effectively, both verbally and in writing.
- Maintain good records and file management skills.
- Ability to handle multiple tasks in a fast-paced environment with frequent interruptions.
EDUCATION
Bachelor’s Degree preferred.
TRAVEL REQUIREMENTS
Ability to travel to all locations, as well as ability to travel over night as needed for meetings, projects, seminars, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand, and walk; lift, push and pull objects over 40 pounds, handles, or works with heavy equipment 10% of the time; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel.
EQUIPMENT
MS Office PC, fax, phone and standard office equipment.
