Operations Reviewer/Specialist

About the Community Economic Defense Project (CEDP) & CED Law

Our mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive.

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a “one-stop-shop” approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. In the previous two years, we have distributed more than $100 million in aid and served more than 40,000 Coloradans. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper. CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Role:

The Eviction Diversion Operations Reviewer will play a vital role in supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources. They will review client applications for compliance and accuracy while also achieving all volume-related operations goals as well. Currently, this is a remote role. That being said, the organization may evolve its requirements based on client needs.

In this role you will:

• Review rental assistance ledgers and ensure accuracy of receipts
• Review ERAP/ARPA/TRUA/TRAG cases for ~50 compliance points with excellent attention to detail and efficiency
• Utilize tools such as Adobe Acrobat, Microsoft Excel, Google Sheets and Google docs to review and create accurate case files in accordance with ERAP/ARPA/TRUA/TRAG guidelines
• Maintain and update all databases and tracking systems accurately and as designated.
• Respond to all case-related queries from our Tenant Advocate team
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
• Organize Client Files in an online database
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Position Requirements:

• Bachelor’s degree or equivalent work experience
• Deep commitment to equity, racial, social, and economic justice
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Ability to work under pressure, meet deadlines and work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills
• Proficient in Microsoft Office, and the Google Suite. Proficiency with Salesforce, Hubspot or similar CRM desired.

Additional Details:

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
• A competitive salary of $60,000
• Applications will be reviewed on a rolling basis but must be received by April 6, 2024
• The estimated time to complete the recruitment process will be by April 19, 2024.
• As in-person work is sometimes required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.