Operations Manager-Home Delivery -Not Truckload

Our client, a leading home delivery third-party logistics provider, is seeking an Operations Manager for immediate direct hire.

The client's capabilities include freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics and optimization, and more. Their integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

POSITION SUMMARY:
The Operations Manager is responsible for driving satisfaction and organizational focus on delivering operational excellence and exceeding customer expectations.

The Operations Manager will use their own judgment in planning, organizing, directing, coordinating, centralizing, and administrating all aspects of the location related to customer and company goals. This includes but is not limited to, staffing, managing orders, and fulfilling sales and gross margin goals and growth objectives.

DAILY RESPONSIBILITIES:

• Maximize operational efficiencies using defined metrics, continuously improving
• operational performance while optimizing both company and partner resources.
• Ensuring partner/customer satisfaction through regular communication and execution of both internal and external key performance indicators.
• Ensure a safety culture throughout the local site by adhering to all safety policies and procedures - monitor warehouse safety, physical security, and operational metrics daily, weekly, and monthly.
• Manage all functions of the location, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes, and procedures.
• Schedule associates by analyzing the workload, delivery schedules, and customer expectations in order to estimate hours required for contractor teams.
• Maintain accurate customer account information and billing requirements.
• Analyze and resolve work problems or assist teammates in solving issues.
• Interpret company policies and procedures for associates and enforce safety regulations.
• Provide guidance, support, and direction to Location Staff in performing all duties.
• Manage and direct drivers.
• Nust be very flexible with shift start times and days worked, including weekends and holidays.
• 2-years of management and leadership experience in a home delivery setting.
• Ability to train, coach, and mentor contractors and warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint
• Experience managing multiple contractor Teams.
• PHYSICAL REQUIREMENTS:
• Ability to walk and stand for extended periods of time.
• Ability to lift up to 75 lbs.

EDUCATION and/or EXPERIENCE:

• Final Mile, Home Delivery Installation, Logistics, Supply Chain, or Third-Party experience preferred.
• BS/BA Degree or associate degree with Equivalent Experience is a plus but not required.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse employees, including hiring, training, and termination.
• Proven experience in providing a high level of customer service.

In general terms, this description portrays the type and levels of work performed and is not intended to be all-inclusive or represent any incumbent's specific duties. The job responsibilities and tasks described herein may be modified and expanded over time.

Salary commensurate with education, experience, and skills

An Equal Opportunity Employer committed to quality through diversity.