Operations Manager - Holiday Inn, Bloomington, Il

LAW of Hospitality is seeking a Task Force Operations Manager to assist with hotel operations.

This candidate will provide timely and professional check-in/check-out services in accordance with established scripting and standards. The ideal candidate will have fully open availability to include nights and weekends.

Job Duties And Responsibilities

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room inspections after housekeeping cleaning rooms, assist houseman and laundry attendants with duties, special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• Previous Opera PMS experience.
• Previous Front Desk and Housekeeping Management experience.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Perks/Benefits

• Weekly Pay
• Paid Travel
• Stay on site
• Interim Trip Home
• Discounted Health Benefits