Operations Training Manager - Bww Go (Illinois, Remote)

The Operations Training Manager leads company and franchise new restaurant opening (NRO) preparation and execution in collaboration with restaurant management and multi-unit operators. The role coordinates with essential support departments for pre/post opening needs and success. The Operations Training Manager also maintains partners with restaurant management and multi-operators regarding long-term restaurant performance.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum 21 years of age
• High school diploma or equivalent, preferred 4-year degree
• 5+ years’ experience with any combination of restaurant operations experience and education
• Certified in any state, county or local food handling requirements
• Coursework in restaurant management
• Leadership experience within a corporate structure
• Experience in restaurant-level management and training
• Experience in new restaurant openings and support

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
• Excellent influential, collaborative and relationship building skills
• Superior guest service and hospitality skills
• Self-motivated and a passion for teaching others
• Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
• Works autonomously and cross-functionally with integrity
• Exemplary interpersonal skills

PRE-OPENING RESPONSIBILITIES

• Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms and Pre-Opening Training Kit
• Participates in weekly BWW GO Open Strong preparation calls with restaurant management team
• Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams
• Coordinates the recommended opening inventory pars and delivery timeline with restaurant management

TRAINING WEEK RESPONSIBILITIES

• Executes NRO training plan
• Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding and application of learned skills • Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session
• Leads training week kickoff with support from restaurant management team
• Conducts daily restaurant management team meetings and wrap up meetings to calibrate NRO performance, set goals and action steps
• Collaborates and troubleshoots with IT on all technical needs
• Coordinates with Construction and restaurant management team to create turnover punch list items
• Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator

OPERATIONS WEEK RESPONSIBILITIES

• Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator
• Recommends potential WCTs and possible Shift Manager candidates to management team

ONGOING ADDITIONAL RESPONSIBILITIES

• Connects with restaurant and multi-unit operators as needed with frequency to discuss long term performance
• Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy and speed of service
• Supports system-wide rollouts/activations and introductions of new products, tools and services
• Supports all restaurant training initiatives and programs for consistent execution
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Leads by example, maintaining an excellent working knowledge, business acumen and a high proficiency in all aspects of restaurant operations and reporting platforms
• Maintains a culture of diversity and inclusion while personifying company core values
• Ensures compliance with all local, state and federal laws
• Stays current on all federal, state, local and company required training and certifications
• As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and thirdparty delivery)
• As needed, performs restaurant audits to ensure policies, procedures, brand standards and reputation are followed
• Other duties as assigned