Operations Manager - Electronic / Integrated Security (Job Number: 854)

Under general direction, the Manager, Security Operations will be responsible for forecasting and delivering revenue and margin of an assigned portfolio of installation and service contracts by managing staffing levels, leading the professional development of team members, and effectively implementing process improvements that result in margin expansion.

Safety is a top priority for Johnson Controls Federal Systems (JCFS). The Manager, Security Operations will be responsible for compliance with the JCFS safety program for employees and subcontractors.

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. JCFS is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense, and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.
Location: Remote / Virtual (Work from home) with the ability to travel as needed.
Benefits: Eligible for benefits on first day of employment.
Travel Required: >25% as needed. Up to 50% at times.

As the Manager, Security Operations, you will:

• Drive installation & service excellence to follow proven processes resulting in margin improvement
• Drive accountability for installation & service contract portfolio revenue and executed margin results
• Ensure safety, integrity, and ethics excellence for all team members
• Drive forecasting and actualization of contract revenue and executed margin against forecast/plan
• Assure installation & service operating cadence is consistent and functional in all teams
• Coach and develop managers and team members in all areas of performance
• Champion continuous improvement and the implementation of strategic initiatives
• Provide feedback to leadership on market trends
• Participate in customer accounts including for large, high priority opportunity pursuits
• Meet leaders where they are and coach accordingly (i.e., not a one size fits all management style)

Required Qualifications:

• 10+ years of progressively more responsible operations management experience in the Electronic Security System (ESS) industry with a broad knowledge of Electronic Security Systems (ESS) installation & service techniques.
• 5+ years of experience directly managing Managers (Project Managers, etc)
• Demonstrated experience successfully managing large P&L’s ($1 million or greater)

• Demonstrates strategic agility
• Demonstrated experience successfully managing a portfolio of projects simultaneously
• Prior experience driving process improvements and establishing new processes where needed
• Strong presentation skills and proficiency in speaking to large audiences
• Able to lead and direct cross-functional project teams to achieve business results
• Ability to lead, manage, mentor, and inspire others
• Proficient in software scheduling tools and applications
• Strong project management process competencies

Preferred Education:

• Bachelor’s Degree in Engineering, Business, Construction Management, or similar field, or equivalent work experience
• Project Management Professional (PMP) certification
• Industry certifications (Softwarehouse, Lenel, etc)

Who We Are

At Johnson Controls (NYSE:JCI), we are One Team working collaboratively to create purposeful solutions that make a difference in the world. We are a Fortune 500 company with more than 100,000 employees worldwide offering the world`s largest portfolio of building technology products, solutions and services. As a member of our Federal Systems team, your work matters. We value and recognize your contributions and want to help you succeed. We invest in our employees, provide opportunities for growth and advancement, and foster a culture of inclusion and respect.

To learn more about who we are and what we do, please check out our Take a Journey video.

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms:

• Named to FORTUNE’s “Most Admired Companies” List
• Corporate Knights Global 100 Most Sustainable Corporations in the World
• Identified as a Sustainalytics Top-Rated ESG Performer for managing material ESG issues
• Received HRH The Prince of Wales’ inaugural Terra Carta Seal
• Ranked 67 on the Drucker Institute’s list of best-managed companies in America
• Named Chairman and CEO George Oliver IoT CEO of the Year for 2022

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

Division: JCFS (Johnson Controls Federal Systems)

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