Branch Operations Manager

Position: Branch Operations Manager (Service, Parts, Rentals)

Location: Birmingham, AL

Why Join Us?

• Competitive Salary: Earn between $72,000 - $91,000 annually, based on your expertise.
• Bonuses & Perks: Enjoy monthly performance incentives and a chance to significantly boost your earnings.
• Generous Benefits
• Additional Coverage: Short-term disability and life insurance company paid, with dental & vision options.
• Retirement: 401K with company matching to secure your future.
• Work-Life Balance: Earn up to 12 days off in your first year and enjoy 8 paid holidays. Stay with us for a long time and earn up to 29 paid days a year.
• Continuous Learning: Opportunities for professional growth and development.
• Team Spirit: Experience a collaborative work environment where teamwork and fun go hand in hand.

Key Responsibilities:

• Drive daily operations in the Service, Parts, and Rental departments, ensuring efficiency and profitability.
• Foster relationships with corporate managers to boost sales and operational strategies.
• Champion customer service, ensuring every client feels valued and their needs are met promptly.
• Lead, mentor, and manage a dedicated team, ensuring optimal performance across departments.
• Ensure adherence to corporate policies, maintaining the brand's reputation and standards.
• Address escalated client concerns with professionalism and tact.
• Oversee the maintenance and presentation of branch premises and equipment.

What We Seek:

• 5-7 years of stellar experience in service, operations, or branch management, preferably in material handling or related industry.
• A proactive, detail-oriented, and adaptable professional with a knack for leadership.
• Strong technical acumen with proficiency in ERP software, Microsoft software products, and other relevant tools.
• Excellent interpersonal skills with a genuine passion for customer support and problem-solving.
• Ability to thrive in a dynamic environment, adapting to changing priorities and customer needs.

Your Impact & Growth:

• Directly influence the growth of our sales and profits in the Service, Parts, and Rental departments.
• Play a pivotal role in enhancing employee productivity and efficiency.
• Report directly to the Corporate Service, Parts, and Rental manager and work closely with the company President.
• Lead a team of 3-5 direct reports and oversee a larger team of 15-20 indirect reports.

How to Apply:

• Complete our application form.
• Send in your resumes to careers@forkliftsystems.com.

Selection Process:

• Engage with our corporate leaders.
• Participate in a series of interviews, both virtual and face-to-face.
• Clear our background, driving, and drug checks.

Be a Part of Our Success Story

Step into a role that promises challenge, learning, and a chance to be a part of an industry-leading team. Apply today and steer our Birmingham branch to new horizons as our Branch Operations (Customer Care) Manager for the Service, Parts, and Rental departments!

About Forklift Systems

We believe people are our most valuable asset. World-class sales and service are our focus, and we know we cannot achieve these results without exceptional people.

Forklift Systems is a family-owned material handling dealer with 45 years of experience representing top brands such as UniCarriers, Doosan Forklifts, BYD Lithium forklifts, JLG & Genie Aerial Equipment, Nilfisk Advance Floor Care Products, Cushman vehicles, and various allied products.

With a strong presence in Alabama, Kentucky, Indiana, and Tennessee, we pride ourselves on our commitment to outstanding customer service and have received 50+ top dealer and platinum service awards. We see each person as an extension of the Forklift Systems family. We would love for you to become a part of the family.

Job Type: Full-time

Pay: $72,000.00 - $91,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person