Operations Manager- Behavioral Health

Operations Manager

Department: Program

Reports To: Executive Director

Classification:Exempt

POSITION SUMMARY

The Operations Manager oversees daily operations across all Madrona Recovery programs. Responsibilities include supervising staff, managing resources, ensuring facility compliance, implementing quality assurance measures, maintaining regulatory compliance, managing risks, developing policies, analyzing data, engaging stakeholders, leading emergency preparedness efforts, driving continuous improvement initiatives, managing special projects, fostering teamwork, pursuing professional development, and representing Madrona Recovery in the community. Through these multifaceted responsibilities, the Operations Manager plays a pivotal role in ensuring the efficiency, effectiveness, and quality of program services while advancing the organization's mission and objectives.

QUALIFICATIONS

• Bachelor’s degree in health care, Behavioral Health field, business administration, or related field; or commensurate work experience of at least two years
• At least two years project management or applicable project related work experience
• General knowledge and experience with human resource functions for hiring, onboarding, etc.

ESSENTIAL FUNCTIONS

KNOWLEDGE, SKILLS and APTITUDES

• Ability to manage large projects that involve complex systems and timelines
• Knowledge of applicable regulatory standards (e.g., federal, state, OSHA, Joint Commission).
• General understanding of adolescent treatment in a Behavioral Health setting.
• Excellent organizational and interpersonal communication skills
• Skill in organizing and prioritizing workload to meet deadlines.
• Skill in interacting with multiple individuals with diversified roles and perspectives.
• Excellent customer and public relations skills.
• Excellent organizational and interpersonal communication skills.
• Skill in organizing and prioritizing workload to meet deadlines.
• Skill in interacting with multiple individuals with diversified roles and perspectives.
• Skill in telephone etiquette, voice mail, and email procedures.
• Ability to focus on details in a busy environment.
• Ability to accept direction and to tolerate ambiguity, uncertainty, and change.
• Ability to work rapidly in a fast-paced environment.
• Ability to carry out all code procedures and adhere to all policies and procedures.
• Ability to communicate effectively in English, both orally and in writing, with clients, family members, and co-workers.
• Ability to use good judgement and to maintain confidentiality.
• Excellent leadership and negotiation skills.
• Capacity for details and resolve for follow-through.
• Ability to maintain required records on personnel and the organization.
• Ability to react calmly and effectively in emergency situations.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Ability to work as a team leader as well as a team player.

PHYSICAL, MENTAL, and SPECIAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work and to concentrate amidst distractions such as noise, conversation, and foot traffic
• Ability to handle interruptions often and to be able to efficiently move from one task to another
• Ability to be flexible and not easily frustrated in dealing with differences of opinion or “difficult” individuals
• Ability to exercise self-control in potentially provocative situations such as being verbally or physically confronted in a threatening or aggressive manner
• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips
• Ability to stand, sit, or walk for up to six continuous hours
• Ability to communicate verbally, see well enough to read written materials, and to discern a variety of odors continuously
• Ability to hear/perceive the nature of sound with no less than 40 dB loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound
• Ability to express and exchange ideas via spoken/written word during activities in which you must convey detail or important instructions to others accurately, sometimes quickly and loudly
• Ability to perform repetitive motions with wrists, hands, and fingers
• Ability to occasionally carry or lift program materials of up to 15 pounds. (i.e., brief case, clients’ belongings, etc.)
• Ability to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.
• Ability to see with a minimum standard of visual acuity, with or without correction, that will enable people in the role to complete administrative and clerical tasks and visually observe clients on the unit and in therapeutic activities.
• While a worker might possibly be subjected to temperature changes, the worker is generally not exposed to adverse environmental conditions as the work is predominantly inside
• Ability to spend 20% of the workday outdoors in temperatures varying from 30-100 degrees F and 80% of the workday indoors in temperatures varying from 60-90 degrees F
• Ability to occasionally assist in the physical management of clients, requiring bending, stooping, twisting, grasping and lifting of up to 65 pounds from a squat.
• Ability to occasionally push/pull carts of 200 pounds. (i.e., client on Gurney or in wheelchair).
• Ability to follow policies, procedures, and program manuals.
• Ability to appropriately handle hazardous/infectious waste on an occasional basis.
• Work continuously in an environment where the noise level is frequently high, chemicals are frequently used for cleaning, mechanical and electrical hazards may be occasionally present, and dust, mist and steam are generated in showers or housekeeping tasks.

RESPONSIBILITIES

Demonstrates effective leadership

• Consistently and intently listens to customers (of all types) and employees
• Consistently communicates an inspiring and empowering vision for the work unit under supervision
• Effectively promotes the spirit of the program philosophy.
• Consistently enlists employees to strive for common objectives
• Effectively improves interpersonal relations between members of a work group and minimizes personality clashes
• Always communicates clearly and effectively taking 100% of the responsibility for comprehension
• Consistently promotes professionalism through word, action and appearance.
• Consistently demonstrates and models friendliness.
• Consistently demonstrates poise, stability, and maturity.
• Effectively demonstrates and promotes enthusiasm.
• Consistently demonstrates initiative and ambition.
• Consistently demonstrates appropriate, therapeutic boundaries.
• Consistently responds positively and cooperatively to changing work environment, work demands, and pressure.
• Demonstrates effective, active team-building skills
• Always maintains a professional image appropriate to specialty which includes but is not limited to:
• Consistently projects an image of being level-headed and tough but fair
• Never waivers on personal integrity
• Does not split from management stance on work-related issues
• Consistently shows interest in company concerns
• Consistently demonstrates effective written and verbal abilities
• Dress and grooming is always above the community standard for similar supervisor positions in the Northwest.
• Always effectively sets regular (at least monthly), written goals/objectives for area of supervision
• Consistently meets target dates of company goals and objectives
• Always appropriately uses data and information to guide decisions
• Effectively monitors for compliance with the budget
• Creates and promotes a culture that makes it expected and easy for anyone to report their quality or safety concerns or when they believe there may be improper, unethical, or illegal activity taking place anywhere within the organization.

Personnel

• Provides support for effective recruiting, employing, supervising, training (or arranging for training), and staff development.
• Supports hiring and onboarding processes for all departments
• Ensures compliance with all regulatory requirements related to hiring and training

Program

• Supports the implementation of the Program and its protocols and appropriately notifies appropriate manager when protocols are not followed.
• Ensure that services provided are top quality, especially as perceived by the customer (in every form)
• Ensures that work meets or exceeds state, federal, Joint Commission, and applicable regulatory requirements.
• Consistently reviews outcome measures and reports results to leadership team
• Systematically and regularly reviews work environment for work flow efficiency/improvement and oversees its timely improvement
• Systematically and regularly reviews work environment for lighting, ventilation, damage, safety hazards, etc. and facilitates its timely improvement
• Ensures safety of personnel and work area
• Offers suggestions to update policies and procedures that are pertinent to their area of accountability
• Consistently demonstrates the effective use of resources and innovation in the face of change
• Demonstrates comprehensive knowledge of all procedures of department in area of accountability and familiarity with the overall work flow of the organization..

Demonstrates effective time management and personal excellence.

• Demonstrates and promotes conscientious time management
• Consistently prioritizes responsibilities in an effective and productive manner
• Completes all work assignments within expected time frame.
• Is punctual.
• Constantly investigates products and work methods to find better techniques
• Regularly seeks and does additional tasks when normal work pressure decreases.
• Appropriately follows guidance and direction.
• Maintains infection control, quality, and safety standards/practices.
• Actively participates in all applicable meetings and inservice trainings.
• Is up to date on all mandatory inservices.
• Demonstrates effort toward continual improvement and efficiency both personally and for area of accountability
• Proactively identifies problems and offers constructive suggestions for improvements on a regular basis
• Takes initiative and responsibility to obtain the knowledge and skill to improve job performance.
• Understands and implements performance improvement principles and initiatives.
• Generates practical, innovative, new ideas on a regular basis
• Seeks and readily assumes greater responsibility on a regular basis
• Readily accepts additional assignments given by superior
• Demonstrates effective trouble-shooting and problem-solving on a regular basis
• Works positively and professionally with others regardless of interpersonal differences.

Evidences competency at tasks associated with job performance.

• Evaluates need for and secures petty cash for unit activities. Monitors the use of petty cash funds.
• Always respects confidentiality per policy.
• Demonstrates working knowledge of supplies and equipment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Portland, OR 97223: Relocate before starting work (Required)

Work Location: In person