Operations Manager

Position:Operations Manager (Dedicated)

Location: Tar Heel, NC

Compensation: $70,000.00-75,000.00/Annually 

Schedule:Monday - Friday 11pm - 9am

Now hiring for a Operations Manager based out of our Tar Heel, NC Dedicated office. This is a full-time opportunity. Transportation experience is a prerequisite for this role. 

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Why join us: 

Stability:  The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 100 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century!

Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

Summary:
Position is at the very center of a fast-paced strategic environment. The Operations Managers is required to hire and develop people and plan ahead of rapidly changing situations while creating and maintaining a productive culture throughout the division/account. Person must be organized, proactive, and engaged with his or her peers and subordinates.

Position Responsibilities:
Position will manage a variety of departments and be responsible for multiple day-to-day aspects of the Division’s operations. Additionally, the Position troubleshoots areas of operational concern, evaluates and if necessary creates better processes in the interest of operational efficiency.

• Manage direct and indirect reports to including hiring, training, development, payroll, performance management and termination.
• Working with multiple individuals, departments, and divisions at once.
• Fleet production, ensuring all assets and drivers have sufficient miles to reach revenue goals
• Manage 50+ drivers and direct fleet/account management day-to-day operations. May manage drivers through Fleet Managers or Logistics Coordinators.
• Dispatch drivers to ensure on-time delivery and advising on weather conditions.
• Coordinate with drivers to swap loads as necessary
• Track drivers, loads, and receivers
• Deal with multiple customers and their different special requirements at once
• Working with Load Planners, Driver Managers, Account Managers, Maintenance and Service Advisors and others within the company.
• Negotiate situations to meet expectations of customers, company and drivers.
• Identify logistical problems and implement solutions.
• Plan future workload
• Conflict resolution
• Handle urgent situations in a professional manner.
• Schedule/ re-schedule appointments with customers
• Multi-task as necessary
• This job is demanding and requires one to be patient, proactive, and professional.

Essential job requirements may include, but not be limited to:

• Recognize areas of operational concern, develop processes, and coach employees to better suit the needs of CR England and the division.
• Must be a self-starter with time management skills requiring minimum supervision.
• Be willing and capable of taking on and working through the duties of his or her subordinates when needed.
• Must be a hands-on working manager who can motivate others.
• In a Dedicated environment, may have more interaction with customer or even be located on customer’s site. Must be able to communicate professionally and work to solve customer concerns while balancing business needs and resources.
• Keep company leadership informed of project priorities and any issues that may require their attention.
• Work with other department leaders to establish goals, align priorities and define departmental processes.
• Treat each individual with care, dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver.
• Practice and observe safety rules and regulations and encourage others to do so at all times.
• Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.