Manager, Traveling Facilities Operations

POSITION: Manager, Traveling Facilities Operations

COMPENSATION: Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $65,000-$75,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

DIRECT REPORT TO: Group Facilities Manager

SUMMARY: Under the direction of the assigned Group Facilities Manager, the Traveling Facilities Operations Manager is responsible for helping manage and provide oversight of community maintenance operations. Responsibilities include compliance accountability, oversight of the physical condition of all communities, coordination of all preventative maintenance programs, project identification and submission, inspections, compliance, work order completion and project management, and oversight of maintenance policies and procedures for properties under his or her supervision.

ESSENTIAL FUNCTIONS (including, not limited to):

• Work with RM/PM, GFM, CMs, and MTL to select, place and train qualified maintenance personnel on-site.
• Performs technical training for on-site maintenance personnel
• Follow up on company/owner maintenance objectives for each property in the assigned region.
• Ensure selected vendors are approved through vendor credentialing.
• Make routine inspections of communities to ensure compliance with company standards and review maintenance operations.
• Perform community inspection during the final phase of building delivery to create a construction punch list in conjunction with site maintenance and construction teams.
• Work with Community Managers, Maintenance staff, and Regional/Portfolio Manager, and Group Facilities Manager to identify and resolve any maintenance, design, installation, or repair-related items.
• Participate in the planning and preparation of maintenance items, and capital improvements for annual budgets.
• Analyze weekly reports on all maintenance-related expenses in assigned regions and recommend expense reduction initiatives.
• Provide weekly updates on any maintenance-related issues on all assigned properties
• Act as liaison between upper management and site personnel.
• Ensure that the communities are following all safety guidelines with respect to OSHA, EPA, REAC, Cardinal Risk Management procedures, and any local, state, or federal requirements, codes, or regulations.
• Have constant knowledge regarding contracts and suppliers, their services, and goods.
• Keep accurate records regarding preventive maintenance, work orders, apartment refurbishing, annual inspections, inventories, and purchase orders.
• Work with all MTMs to maintain a schedule of maintenance on all equipment based on the manufacturer’s recommendations and operating manuals.
• Assist Regional / Portfolio Managers, Community Managers, and Maintenance Supervisors with recruitment personnel.
• Coordinate & conduct Regional Roundtables and conference calls with maintenance staff.
• Analyze and monitor monthly Leonardo 24/7 inspections and reports.
• Must be willing to travel up to 95% of the time weekly and at times over the weekend.
• Live close to an international airport to support the required travel schedule
• Successfully lead on-site maintenance technicians using previous industry experience, communication skills, and customer service
• All responsibilities as associated with all facilities positions such as Lead to Porter
• Assist with advance repairs such as HVAC, Pools, Roofing, Boilers, Construction, etc.
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed areas of support
• Advise supervisor of items needing attention in units, i.e. ripped carpet, door repair, etc.
• Provide assistance with apartment turnovers as needed across multiple markets
• Communicate with the Maintenance Team Lead regarding any problems with maintenance or curb appeal that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams to these changes
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
• Participates in Cardinal U training as required and monitors onsite team progress
• Produce professional business writings, assessments, memos, and projects based on assignment findings

PREFERRED QUALIFICATIONS:

• 3-5 years of maintenance industry and property management experience
• Certifications: HVAC, EPA 608, and CPO
• Formal training or experience in the following areas: HVAC, carpentry, light plumbing work, light electrical work, painting, refurbishing, and cleaning, etc.
• Ability to understand and carry out the industry-specific written and oral direction with a positive, innovative approach to problem-solving.
• Independently perform as a project leader and team member.
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Excellent time management and organization skills.
• A high school diploma or GED equivalent is preferred.
• Must be able to work weekends and be available for on-call emergencies.
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
• Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.