Manager In Training - Hotel Operations Accelerated Program

Summary:
The Manager in Training (MIT) program offers college graduates a comprehensive training program designed to prepare them for a permanent role as a Hotel Operations manager. Upon successful completion of program (approximately 6 to 12 months), the MIT will be offered a permanent management position that best matches their strengths at one of our PHG properties.
The Manager in Training is regular, full-time, exempt salaried position based in Raleigh, NC. The position may require extended periods of travel to other Parks hotels in Asheville, NC; Burlington, NC; Columbia, SC; Franklin, TN; Greenville, SC; or Wilmington, NC.
The MIT program is rotational, allowing you to understand each department while developing managerial skills. You will gain hands-on, in-depth working experience in all aspects of Hotel Operations including front office, housekeeping, accounting, and food & beverage. You will also gain basic exposure to human resources, sales, and revenue management.
The program will begin with a comprehensive on-boarding covering PHG operational standards and best practices led by our Regional General Managers, General Managers, and Vice President of Operations. After this onboarding, the Manager in Training will be provided assignments at various hotels within the portfolio and will report directly to the respective hotel General Manager. In addition, the MIT will be mentored for the duration of the program by the VP of Operations.
Essential Duties and Responsibilities:

• Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
• Develop skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.
• Assist General Managers, Sales teams, and other department heads as needed or directed by management.
• Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.
• Provide input into the development and implementation of services and processes.
• Comply with company policies and procedures of each department in a satisfactory manner.
• Assist each department head with assigned operational functions and help with strategic plan for the department.
• Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.
• Assist in the implementation of strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction scores and net operating income.

Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Be able to work well with others.
• Highly motivated and able to take on new tasks.
• Able to adapt to various departments and projects.
• Participate in all mandatory job training and meetings.
• Perform other duties as needed.

Supervisory Responsibilities:

• To be determined based on work assignment.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required qualifications include but are not limited to the following:

• B.S. or B.A. Degree with a Major in Hospitality or Hospitality-related field.
• Experience working in Hotel Operations as part time or full time employee or Internship.
• Will have had prior leadership experience (at work or in the classroom environment).
• Must have ability to travel for extended periods of time.

Knowledge, Skills and Abilities:

• Ability to deal with management, team members, guests, and general public in a courteous, tactful and patient manner.
• Excellent verbal and written communication, telephone, and presentation skills.
• Ability to work in a fast-pace, high energy and demanding work environment.
• Good, understanding of revenue generation and profit/loss implications.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to enforce hotel's standards, policies and procedures with staff.
• Ability to ensure security and confidentiality of pertinent hotel, guest and employee data.
• Ability to use business computer systems effectively.
• Ability to achieve and maintain required performance ratings.
• Ability to work as a team player with all levels of hotel staff.
• Excellent guest relation skills.
• Strong interpersonal skins needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Practice safety standards at all times.

Special Requirements:

• The hotel operates 7 days a week, 24 hours a day. Weekly work schedule may vary and will fluctuate based on business demand.
• Adherence to all PHG, Hotel Brand, State and local Safety Guidelines including but limited to use of non-slip shoes, utilization of back brace when lifting heavy items, etc.
• Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Ability to provide excellent guest relation skills that meet and exceed guest expectations.
• Adhere to requirements, policies, and procedures as outlined in Employee Handbook and/or other property documents.
• Requires excellent communication skills, both verbal and written.
• Knowledge of Microsoft Office, programs including Word, Excel, Power Point & Publisher.
• Must be a creative and innovative thinker who can bring thoughts to actions with speed.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year