Operations Manager

Operations Manager - ILG

Duties and Responsibilities:

The Operations Manager is the immediate operations authority and is responsible for all day-to-day operational activities in the warehouse. The Operations Manager directs all warehouse/operations agents and data-entry clerks. The Operations Manager’s responsibility is to ensure that all Key Performance Indicators required by customers are consistently met or exceeded. The Operations Manager reports to the General Manager.

Key Functions:

· Responsible for the day-to-day operation in the warehouse

· Maximize productivity in an effective and efficient manner

· Supervise, discipline, direct, train, and motivate all warehouse staff

· Responsible for monitoring and acting on all operational emails and requests

· Replies to customer service queries and concerns in a discreet and speedy fashion

· Ensure there is always proper staffing in the warehouse to complete the day’s operational activities

· Ensure a safe and healthy work environment

· Develop and enforce safety and compliance procedures

Duties and Responsibilities:

· Conduct daily warehouse scans at the beginning of the work shift

· Develop an effective and efficient outline for the day’s activity

· Directly oversees the data entry of all exports and/or any on-forwarding material

· Assign individual duties/tasks for all warehouse employees

· Ensure the integrity of all data in our system.

· Work with the General Manager to coordinate the dispatching of drivers.

· Ensure the General Manager is made aware of any delivery commitments

· Conduct a warehouse search at the end of the work shift and close the operation to ensure updated shipments are not left behind.

· Perform all other tasks/duties as required

Job Type: Full-time

Pay: $67,000.00 - $87,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Management: 1 year (Preferred)
• Freight Forwarding: 1 year (Preferred)
• Logistics: 1 year (Preferred)

Work Location: In person