Operations Manager

Ronco is seeking an Operations Manager for Summerville, SC. In this role, you will be responsible for managing the local branch's field service and installation activities. 

Job Duties:

• Manages a team of Technicians who are responsible for installing, servicing, and maintaining low voltage, critical communications, and audiovisual systems
• Coordinate workforce with Project Management to ensure adequate technical resources are available to satisfy project scheduling requirements
• Manage all daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the Service Level Agreement requirements
• Maintain service agreements and coordinate associated preventative maintenance, test protocols, and system upgrades
• Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required
• Proactively manage communications about technical support, operations, changes, outages, and issues in a timely and professional manner
• Collaborate with internal resources to facilitate the professional development and growth of the team

Requirements for Success:

• Associate degree or equivalent work experience
• Minimum of 2 years of technical experience
• Leadership or management experience is preferred
• Excellent communication skills, both written and verbal
• Professional, reliable, highly organized, and punctual
• Advanced knowledge of products, systems, and technologies utilized by the Company is a plus
• Exhibit a high degree of initiative and resourcefulness in ensuring the successful completion of assigned duties
• Demonstrate a sense of urgency and responsive attitude when escalating issues requiring immediate attention
• Proven Customer Service Skills and willingness to deliver top-notch service to both external and internal customers
• Ability to handle stressful situations and to show the initiative and perseverance to make the decisions that lead to acceptable solutions for our customers
• Effectively prioritize tasks and meet established deadlines
• Must be a responsible, self-motivated, self-starter, personable and well-organized
• Willingness to obtain and maintain company-sponsored credentials and certifications
• Maintain a clean driving record

Why Choose Us:

In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?

Not to brag, but our team rocks! With an average employee tenure of 13 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. Apply today! 

This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Ronco is a drug-free workplace. Employment is subject to passing a drug test. 

We are an Equal Opportunity/Affirmative Action Employer