Deposit Operations Manager

Managementposition responsible for ensuring Bank activities related to Deposit Operationsrun smoothly and efficiently, adhering to all relevant internal controls and includingidentifying process improvement opportunities. Works closely with otherdepartments across the bank, in particular retail and treasury managementservices to ensure operational activities align with branch administration andretail banking priorities.  Overseesspecific operational staffs/tasks related to OFAC compliance reports, itemprocessing, customer statement cycles and mailing, completion of customerand/or branch requested research, Cash Services, account reconciliations, ACHOperations, escheatment, general ledger reconciliations, fraud detectionsystems, exception item processing, new account reviews and CD/IRA/HSAprocesses. 

   Ensure department's responsibilities are completedtimely, accurately, and deliver an excellent customer experience and that allinternal controls are fully functional.

   Stay abreast of federal and state banking laws.  Assess and make changes to the bank's processes,procedures and staff (as needed) in response to changes in regulations. 

   Manage operational risk within the department anddeliver satisfactory regulatory and internal audits. 

   Partner with the Finance and IT departments as well asBranch Administration to design and/or implement technical support of newproducts and services.  Make sure systemparameters for new or revised products are processed timely and effectively.

   Responsible for implementation of core (and otherrelated) system enhancements, upgrades and/or updates including testing,benefit analysis and coordination with other departments. Work to ensure a highlevel of utilization of all system capabilities by Deposit Operations staff.

   Liaison between the Bank and system service providersfor Deposit applications.

   Directly manage Deposit Support employees and carryout all related management responsibilities.

   Recruit, develop, retain and motivate a high caliberof talent. 

   Develop and utilize effective MIS reporting to delivercontinuous improvement.

   Develop and manage an annual operating budget with anemphasis on reducing/preventing operating losses.

   Act as a senior resource on strategic topics such asfee analyses, deposit inflow/outflows, etc.

   Bachelor's degree, or 7 years related experience, oran equivalent combination of education and experience in Deposit Operations.

   Proven leadership experience

   Vendor Management experience

   Strong knowledge and practice of IT concepts andpractices.

   Knowledge and experience with MIS data reporting/analysis

   Strong oral and written communication skills.

   Strong problem-solving and analytical skills. 

   Strong organization and time management skills

   Ability to effectively multi-task

   Experience with automated workflow systems a plus

Experience presenting to senior/executive audiences