Operations Lead

PARR is the single and total source for home building supplies, solutions, and service for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products.

Headquartered in Hillsboro, PARR has grown considerably from its start in 1930 as a single lumberyard, to one of the Pacific Northwest's most respected brands.

We know that without great people, we can't be a great company. Voted the sixth top place to work in Oregon in 2022, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• 2 medical plan options, one with no paycheck deduction (HSA) and our standard plan with a very low $1,250 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account) - PARR will match up to $600/year
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $2,750 for the 2022 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is a LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.

Job Purpose

The Operation leads helps ensure that their yard achieves its goals through providing guidance and direction to operational employees in the yard. This position is responsible for making sure yard operations are running both efficiently and safely from loading customer vehicles to planning delivery routes and vehicle maintenance. Located out of our Pasco, Washington lumberyard.

This position reports directly to Yard Manager and works closely with all yard personnel.

Starting at $23.31 - $27.10 Depending on Experience

Duties and Responsibilities

Tasks:

• Use independent judgment and exercise discretion when performing supervisory duties, evaluating employees, training employees, assigning and distributing work to employees
• Establish and maintain a comfortable and safe working environment for all employees
• Establish and maintain professional relationships with customers
• Identify and respond to the need for personnel changes at the yard, and assist in hiring of new employees
• Holds team accountable for proper usage and care of all assets
• Assign overtime work consistent with Company policies
• Make recommendations for layoffs and recalls
• Investigate employee misconduct and safety violations
• Create and maintain a well-rounded staff through cross training, open communications and continuing education
• Maintain corporate guidelines and criteria for customer service
• Ensure cleanliness of yard is maintained and holds team accountable for such behavior
• Ensure an appropriate level of inventory is maintained at the yard
• Respond to customer complaints and concerns
• Efficiently schedule delivery orders and credit returns
• Set the work schedule for truck drivers and yard employees
• Assist Driver's Safety Committee in accident investigation
• Enforce federally mandated Drug and Alcohol Policy
• Remain current on changing Federal and state laws in regards to interstate commerce and the operation of commercial motor vehicles
• Ensure that appropriate paper work is completed as per company policy
• Ensure daily safety audit of forklifts and trucks are performed, and that malfunctioning equipment is promptly reported

Teamwork:

• Encourages and ensures team arrives on time and prepared to work
• Encourages and ensures team adheres to company policies
• Encourages and ensures team is adaptable to change
• Seeks and prioritizes cross training for team
• Encourages and ensures team walks with purpose
• Accepts experienced team member's advice and feedback
• Flexibility to work for extended hours as needed
• Assists other team members with work when appropriate
• Helps set goals and meet company deadlines for team
• Focused on and encourages promoting from within
• Encourages team to demonstrate the extra mile mentality
• Allows disagreement, uses it to create discussion and ultimately consensus
• Creates trust in team, delegates, but doesn't micromanage
• Contributes ideas to make things better
• Encourages and ensures team is ready to help cover other yards in region
• Assist Fleet Manager in maintaining a safe, efficient and well-kept fleet
• Assist Driver Trainer in maintaining a safe, efficient and well-trained staff of truck drivers

Job Knowledge:

• Team members complete required new hire Blue-Volt training in timely way
• Participates in DDMS dispatch scheduling
• Team members understand weight, height, and length limits, for DOT compliance
• Opens & closes yard as needed
• Proactively uses resources to seek information, partners with others in the company to solve problems
• Assists drivers with job site and road challenges
• Participates with inventory prep and post procedures
• Takes an active role in developing and managing locations for inventory
• Oversees yard crew schedule, and holds people accountable for maintaining schedule
• Applies for overlength permits when needed
• Able to complete basic Falcon order entry; invoicing, back orders etc.
• Prepares and submits monthly fuel and mileage reports
• Ensures team checks every load in an effort to maximize OTIF
• Works to improve truck turn time in the yard, can point to improvements the team has made
• Effectively manages outlook and personal notebook
• Conducts interview and hiring of yard personnel with the leadership team
• Effective at finding available delivery time in day's schedule and coaches others to do the same
• Effectively reads SKUS and identifies material types to determine building time as well as truck journey value
• Facilitates group discussions with key members for best practices and yard setup
• Knows product locations in yard and warehouses, coaches entire team to know as well
• Able to seek out product transactions and order history
• Facilitates monthly yard meetings for entire yard crew
• Participates in creating annual budget
• Uses interyard transfer system; logistics, courier, etc
• Attends PK's and encourages entire team to attend
• Operates as Yard Trainer, or is responsible for designating someone and ensuring training happens
• Orders yard supplies and necessary services etc
• Enforces attendance policy up to and including creating and delivering PINS
• Prepares and delivers reviews
• Performs Performance Improvement Notices and ongoing coaching as needed
• Finds answers to questions and issues that are unknown
• Review upcoming delivery tickets and compares to inventory levels to reduce potential for backorders
• Understands strength and weaknesses of everyone on team utilizes the first and works to improve the second
• Helps maintain budget and expenses
• Assists with scheduling of DOT physicals
• Develop and maintains inventory locations monthly

Communication:

• Has relationship with all coworkers: sales, yard, management and uses those relationships to solve problems
• Encourages and ensures team regularly brings areas of concern in yard/store to leadership team's attention
• Shares delivery forecast daily and with team
• Relays company announcements to team in helpful, supportive way
• Communicates professionally to yard crew via radio
• Responds to voicemails in a timely manner
• Always answers phones promptly with professional greeting
• Responds to emails promptly and professionally with correct grammar and spelling
• Proactively and positively communicates with all audiences
• Reports low inventory or quality issues to purchasing team
• Walks yard daily and communicates appropriately low stock and outage issues
• Regularly checks in with Sales Team to seek opportunities for team improvement
• Participates in site leadership discussion/decision making
• Regularly gives credit where credit is dude, to the person and to management teams
• Never throws people under the bus, if it's a yard problem/challenge, ops lead takes ownership of the problem
• Consistently asks for feedback
• Builds bridges with purchasing and sales team to manage inventory effectively
• Has relationship with vendors and communicates support needed

Safety:

• Team members wear high visibility/proper uniform
• Reviews daily equipment inspections weekly
• Maintains a comfortable and safe working environment for all employees
• Proactively addresses safety issues
• Proactively brings safety issues to the attention of proper department
• Yard team demonstrates consistency in following all company safety protocols
• First Aid and AED certified
• Participates on safety committee as needed
• Prepares necessary accident and claim reports
• Schedules maintenance and repair of all equipment in a timely and efficient manner

Qualifications

Qualifications Include:

• 2 years of previous experience in a similar job
• 1 year of leadership experience preferred
• High School Diploma or GED equivalent
• OSHA Certified Forklift License
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel and Outlook
• Must have reliable transportation

Interpersonal Skills:

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances

Working Conditions

This position primarily works outdoors in all weather conditions. The working hours typically fall between a 5:00am to 5:00pm window with overtime as needed.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a company vehicle when necessary
• Ability to utilize all appropriate safety equipment