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Lead Operations Engineer
Edifecs, Inc.
Bellevue, WA
Job Duties: Provide technical support to enterprise clients related to technical and operational aspects of the products. Provide mentorship and task guidance to Product Support staff. Partner with product support and development teams as necessary. Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc. Answer email and phone requests for help from customers. Collaborate in virtual teamwork with other Product Support staff. Host online troubleshooting and investigation sessions on customer's production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Telecommuting available.
Job Requirements: Minimum requirements: Bachelor's degree, or foreign degree equivalent, in Computer Science, Engineering, or related field, plus 5 years of progressive, post-baccalaureate experience in product support, including:
Alternate requirements: Master's degree, or foreign degree equivalent, in Computer Science, Engineering, or related field, plus 3 years of experience in product support, including:
Experience may be gained concurrently.
Note: The expected base pay range for this position is $85,862 - $164,407 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience.
We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year.
Apply for position by submitting resumé to Edifecs, Inc., 1756 114th Ave. SE, Bellevue, WA 98004 and referencing job #142275 or apply online at www.edifecs.com.
About Edifecs
Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.
Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia and Mohali, India, an engineering center in Moldova, and has more than 1,000 employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact [email protected] for more information.
Lead Operations Engineer
Edifecs, Inc.
Bellevue, WA
Job Duties: Provide technical support to enterprise clients related to technical and operational aspects of the products. Provide mentorship and task guidance to Product Support staff. Partner with product support and development teams as necessary. Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc. Answer email and phone requests for help from customers. Collaborate in virtual teamwork with other Product Support staff. Host online troubleshooting and investigation sessions on customer's production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Telecommuting available.
Job Requirements: Minimum requirements: Bachelor's degree, or foreign degree equivalent, in Computer Science, Engineering, or related field, plus 5 years of progressive, post-baccalaureate experience in product support, including:
- 5 years of experience analyzing software requirements to determine feasibility of design within time and cost constraints;
- 5 years of experience designing, developing, testing, and implementing software integration patterns and customized business enterprise service bus (ESB) using SoftwareAG webmethods, MWS, SOAP/REST Webservices, Native WM messaging & JMS, IBM Kennexa/BrassRing, SAP Hana, Oracle 11g on Unix, Solaris and Windows;
- 5 years of experience working with Java, J2EE (JSP, Servlets, EJB), WebSphere, Java Scripts, HTML/DHTML, XML/XSLT;
- 5 years of experience developing and directing software system testing procedures, programming and documentation; and
- 5 years of experience providing incident/ SR/ bug fixes and fine tuning system performance.
Alternate requirements: Master's degree, or foreign degree equivalent, in Computer Science, Engineering, or related field, plus 3 years of experience in product support, including:
- 3 years of experience analyzing software requirements to determine feasibility of design within time and cost constraints;
- 3 years of experience designing, developing, testing, and implementing software integration patterns and customized business enterprise service bus (ESB) using SoftwareAG webmethods, MWS, SOAP/REST Webservices, Native WM messaging & JMS, IBM Kennexa/BrassRing, SAP Hana, Oracle 11g on Unix, Solaris and Windows;
- 3 years of experience working with Java, J2EE (JSP, Servlets, EJB), WebSphere, Java Scripts, HTML/DHTML, XML/XSLT;
- 3 years of experience developing and directing software system testing procedures, programming and documentation; and
- 3 years of experience providing incident/ SR/ bug fixes and fine tuning system performance.
Experience may be gained concurrently.
Note: The expected base pay range for this position is $85,862 - $164,407 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience.
We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year.
Apply for position by submitting resumé to Edifecs, Inc., 1756 114th Ave. SE, Bellevue, WA 98004 and referencing job #142275 or apply online at www.edifecs.com.
About Edifecs
Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.
Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia and Mohali, India, an engineering center in Moldova, and has more than 1,000 employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact [email protected] for more information.
