Shift: 2pm - 10:30pm
SCOPE:
Ensure quality Customer service and accountability of items keyed into computer system.
Position duties are handling customer's calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining.
Branch reports.
GENERAL INFORMATION:
Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios. Company Uniform provided.
DUTIES:
- Security
- Controlling access to building and grounds
- Allowing access under branch policy
- Customer Service
- Handle incoming customer calls concerning
- Resolve customer issues
- Generate ETA to Ops Report
- Communication with all routes:
- Maintain Dispatchers Log:
- Logging hourly calls into report log system including:
- over the payment liability
- route problems/concerns
- Suspicious activity
- Create Holiday Routes and Maintain Request from Customers and National Accounts.
- Send out safety/ security messages
- Coordinate any special services to routes and make supervisors aware.
- Coordinate variable account pick-ups and delivers
- Maintain Daily ATM Combos list
- Assist Messengers with force balances on ATM's and any related ATM Issues
- Perform any other duties or special projects as deemed necessary by Management Staff.
SKILLS AND QUALIFICATIONS:
- Ability to work well individually as well as being a team player with a positive attitude.
- Ability to identify and maintain confidential matters in all aspects of the business
- Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.
- Follow verbal and written instructions.
- Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
- Data entry skills
- Unrestricted wrist, hand and finger dexterity.
- Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull.
- Accuracy and speed sufficient to meet the company policy for debriefing.
- High school graduate or equivalent
BENEFITS
Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:
- Vacation and Sick Time (PTO) as well as Paid Holidays
- Health & Dental Insurance
- Vision Insurance
- 401(k) Plan
- Basic Life Insurance Plan
- Voluntary Life Insurance Plan
- Flexible Spending and Health Savings Account
- Dependent Care Account
- Industry leading Training and Development
- Job Family Hourly
- Job Function Operations
- Pay Type Hourly
- Hiring Rate $18.50
- Required Education High School