Operations Director, Retail Real Estate & Construction

Sevan Multi-Site Solutions provides construction services, program management, site assessments, and design for retail, restaurant, and government projects world-wide. We work with leading brands like McDonald’s, Walgreens, Starbucks, 7-Eleven, and Chipotle to name a few. We provide the talent, technology, and trusted expertise needed to consistently deliver excellence in multi-site construction and program management. Sevan is an INC. 5000 Fastest-Growing Company.

The Operations Directorgrows new and existing client relationships and pursues new business opportunities. They also lead a program management team(s) managing programs consisting of multiple projects for a multi-site client while acting as an extension of an owner’s design and construction staff overseeing the work of general contractors, designers and vendors.

This is an in-office position located in Phoenix, AZ, with required travel of 25-40%.

Essential Duties and Responsibilities:

• Prepare, review, and submit program/project proposals that define goals, time frame, budget limitations, procedures for accomplishing project, staffing requirements, and allotment of resources.
• Prepare, review, and submit program/project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
• Monitoring the activities of the project team to ensure project success through reviewing the processes, progress and results of the following: client satisfaction, team effectiveness, employee development, financial goals, quality and schedule.
• Development of Standard Operational Procedures (SOP) for clients and Sevan.
• Represent Sevan Team at leadership meetings, conferences both internally and externally
• Interacts on a regular basis with Sevan Leadership and CORE Team to assist in accomplishing objectives.
• Identify opportunities to increase support or services to existing clients.
• Develops and maintains relationships with potential clients, subcontractors and vendors to help develop new opportunities.
• Evaluate monthly program financial performance.
• Encourage employee growth by mentoring and managing development plans.
• Oversee the development of estimates of material, equipment, and production costs, performance requirements, and delivery schedules to ensure completeness and accuracy.
• Source contractors, vendors, and third party providers as required for project success.
• Prepares or oversee the preparation and evaluation of bids, process specifications, test and progress reports, and other exhibits that may be required.
• Negotiates contract with customer or bidder.
• Awards and administers contracts, including final approval of payment.
• Requests or approves amendments to or extensions of contracts.
• Introduce existing or new technology solutions to clients.
• Establishes standards and procedures for project reporting and documentation.
• Reviews status reports prepared by project team and modifies schedules and plans as required.

Promote Customer Relations

• Builds effective relationships with customers, design team, subcontractors, suppliers, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.

• Actively participates in industry, client, and community relations to enhance company image

• Exhibits commitment to quality by evaluating project-related processes and make necessary changes, using customer input to make improvements, and meeting/exceeding internal and external customer expectations.

Culture, Leadership and Employee Development

• Exemplifies and promotes our values of integrity, respect, teamwork, excellence and charity.

• Serves as a role model and promotes professional behavior.

• Communicates our vision and purpose through Service, Talent, and Choices.

• Serves as a role model and promotes professional behavior.

• Participates in personal career development through on-the-job training, attends training programs and assists in the development of interns / co-ops.

Qualifications:

• Minimum 4-year degree in an accredited construction related program or equivalent; or minimum of fifteen years related experience and/or training; or equivalent combination of education and experience.
• Demonstrated mastery in the skills of project management.
• Experience in multi-site projects required.
• Excellent leadership and interpersonal skills.
• Superior ability to communicate well, both verbally and in writing, with all levels of the organization.
• Supervises and develops direct reports while prioritizing and delegating significant responsibilities to others.
• Directly supervise employees as needed.

Culture, Leadership and Employee Development

• Exemplifies and promotes our values of integrity, respect, teamwork, excellence, and charity.
• Embrace key Sevan-wide initiatives, like Safety and Sustainability.
• Communicates our vision and purpose through Service, Talent, and Choices.
• Serves as a role model and promotes professional behavior.
• Participates in personal career development through on-the-job training, attends training programs and assists in the development of interns / co-ops.

Sevan Multi-Site Solutions, Inc. is proud to be an equal opportunity employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.