Operations Data Analyst / Onsite

MISUMI USA is the North American arm of a fast-growing $3B+ global leader in the design, production, and distribution of automated manufacturing components. We are looking for friendly individuals to join our fast-growing and highly profitable company.

The position of Operations Data Analyst in the Customer Service department will contribute to the creation and adoption of better customer service standards and the development of best practices as well as providing customer service via intensive research and analysis. Essential tasks involve identifying areas within the company’s customer services that need updating or improving, often working in cooperation with the warehouse, logistics, IT, customer service (reps and leadership), and accounting/finance/AR. 

This position will be responsible for highly visible deliverables that contribute significantly to the achievement of further customer satisfaction, key performance indicators (KPI) and key success factors (KSF), cost, expense, and other business objectives.

*** PLEASE NOTE THIS IS AN ONSITE MONDAY - FRIDAY POSITION AT OUR SCHAUMBURG, IL OFFICE***    

Job Responsibilities:

• Demonstrate project management/project management leadership skills (scheduling, documenting, follow-up, etc.).
• Gather data on competitors and analyze their CS operations and methods of services.
• Visit/Interview individuals or businesses to obtain information on their issues with the company’s Customer Service.
• Forecast and track industry and customer trends, analyzing collected data Seek and provide information to help the company’s Customer Service determine its position in the marketplace.
• Prepare reports of findings from the assigned task, illustrating data graphically and translating complex findings into written text.
• Provide management with information and proposals concerning the concept, design, and methods of the company’s Customer Service.
• Execute every task as directed by the supervisor.

Competency Requirements:

• At least 2 years of job experience (Customer Service Development, Outside Sales, or Market Research experience preferred).
• Advanced skills in MS Office (Excel, Access, PowerPoint)
• Tableau experience is preferred.
• Maintains strong attention to detail in high-pressure situations.
• Good interpersonal skills within the company.
• Database knowledge and proficiency are preferred.
• Bachelor's degree preferably in business or marketing.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.

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