Operations Coordinator

RoyPow Service Assistant/ Operations Specialist

We are looking for a motivated individual to help manage all aspects of our company's daily service-related daily and operation needs. The operations specialist's responsibilities include tracking and keeping inventory of parts and refurbished batteries, replenishing parts low on inventory, creation of RMAs, optimizing processes, and coordinating with LTL shipping parties to ensure fast and timely shipping of replacement parts and batteries.

To be successful as a service assistant, you should have excellent organizational skills, detail oriented mindset, and problem-solving skills.

Operations Specialist Requirements:

• Optimizing operational processes while maintaining quality standards
• Assisting with the implementation of new processes and procedures
• Operating of our in-house ERP system for Inventory (training will be offered）
• Identifying ways to improve customer experiences
• Ordering supplies and maintaining inventory levels
• Interacting with After-sales/Service team to help resolve issues speedily
• Tracking and reporting on service performance

Operations Specialist Requirements:

• Associates (preferred)
• 2+ years of customer service (preferred)
• Chinese(mandarin) speaking (preferred)
• Excellent communication skills
• Strong problem-solving and time management skills
• Detail-oriented

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Mandarin (Required)

Ability to Relocate:

• Richardson, TX: Relocate before starting work (Required)

Work Location: On the road