Operations Coordinator-Member Service

First Community Credit Union is seeking a full-time Member Services Operation Coordinator to join our team in Bismarck, Fargo OR Jamestown. Are you looking for a rewarding career in the financial industry? Do you enjoy working as part of a customer service team and thrive in leadership roles? Would you like to work for a flourishing credit union in a supportive work environment? If so, please read on!

As an Operations Coordinator, you realize the importance of extending excellent customer service to members and branch personnel and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and branch personnel while troubleshooting and resolving issues.

You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets.

QUALIFICATIONS

• One year of customer service experience and administrative experience
• Ability to handle personal, sensitive information professionally
• Strong critical thinking skills with an emphasis on accuracy
• Focused with an ability to prioritize multiple tasks

Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this operations position!

WORK SCHEDULE

Days of work are Monday-Friday, 8am-5pm.

We offer a competitive salary and excellent benefits. EOE