Member Service Representative

Job Description: Member Service Representative

** Competitive hourly rate, DOE; Medical, dental, and vision insurance for the employee are 100% paid by the employer!**

401(k) contribution is not a match – it is a flat contribution paid by the employer, regardless of whether or not the employee chooses to contribute additional funds to the 401(k) account.

DUTIES: The duties of this position include the performance of all Member Service tasks and daily operations.

1. Member teller transactions which include deposits, withdrawals, transfers.

2. Opening new accounts and closing of member accounts.

3. Update member account information as requested (change of address, etc)

4. Member account research- stop payments, balance checkbooks, past history, explanation of how member accounts work.

5. Disburse loans to members as required by loan officer.

6. Assist loan officer in maintaining current loan files (insurance, UCC1, Titles, etc.)

7. Assist loan Supervisor with collections as needed.

8. Cross sell Member Services.

9. Supervise evening closing, make sure all procedures are followed, security in place

10. Take advantage of all education and training materials made available to staff.

11. Any other duties as assigned by management.

Job Qualifications: Associate (preferred). Knowledge of basic accounting, calculation of interest, and analysis of member financial statements (preferred).

**Candidate must have proficient computer skills, including Microsoft Suite, and be people friendly. Must have excellent communication skills to include, but not limited to: composing simple letters, generating and understanding reports, providing technical information to members about available credit union services, and very comfortable answering the phone.**

We are a small but mighty team, so we need a team player who is open to learning and collaborating with others. Opportunity for growth for the right candidate.

Experience:

• Banking: 1 year (Preferred)
• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

The hours for this position may vary from 7:00 a.m. to 6:15 p.m., but open to accommodate your reasonable schedule requests if agreeable to business needs.

Hours will be Monday to Friday, 8 hour shifts

Job Status: Non-exempt; Reports to: Manager

Job Type: Full-time, 40 hours per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office, in-person

Ability to commute/relocate:

• Grand Forks, ND 58201: Reliably commute or planning to relocate before starting work (Required)

You can apply through indeed or hand your Resume in at our physical location at: 2800 S. Washington Street, Grand Forks, ND 58201.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person