YMCA Member Services Representative

Join our YMCA customer service team and CHANGE LIVES, INCLUDING YOURS.

As a Member Services Representative, you will serve as the face of our YMCA, delivering exceptional service to our members, guests and program participants. This job is located at our Main location at 1608 N. Washington Street in Bismarck.

Lorell Jungling, Member Services Representative said, "I love my job because it allows me to connect with my community and serve our members. It is a great way to start my day. I also work in a facility that has a fun atmosphere created by our directors and team. We all work together to serve our members and the community."

In this role, you can look forward to:

• Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
• Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
• Building relationships with members, fostering connections within our YMCA community.
• Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
• Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
• Handling membership and safety concerns, addressing any issues promptly and appropriately.

Part Time, Monday-Friday, 3:30 pm-7:30 pm

You'll enjoy a fun, flexible, rewarding work environment and a FREE YMCA Membership!

We are seeking individuals who embody the YMCA values of caring, honesty, respect and responsibility.  Previous customer service or sales experience preferred. Strong interpersonal and problem-solving skills as well as basic computer knowledge required.

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2023, which recognizes ND, SD and MN employers who are nominated by their employees.

Key Words: customer service representative, receptionist, front desk, administrative assistant