Address
Form of workOperations Coordinator
El Cerrito, CA
The mission of Senior Helpers is to provide affordable, dependable care to our clients. At Senior Helpers, we allow seniors to live in their homes for as long as they want to or as long as they can. Seniors live out their lives in the comfort of their own homes—that’s where they want to be. We improve the quality of their lives by providing professional care and companionship. At Senior Helpers, we provide peace of mind to families who worry about their loved ones.
As the Senior Helpers Operations Coordinator, your job is to fill the operational needs as the priorities shift from day to day.
Primary Responsibilities (including, but not limited to):
- Promote strategic recruitment advertisements.
- Augment our network and partnerships with local schools and job boards to increase hiring.
- Interview, hire, onboard, and train both employees and office staff.
- Use demonstrations, create checklists, provide constructive feedback, and encourage ongoing questions during trainings.
- Create new fillable PDF forms and Excel matrixes to improve our workflow and functionality.
- Enter data and keep training records and certificates up to date for audits by the State of California.
- Manage EDD claims, EDD hearings, garnishments documents, and worker's complementation cases.
- Process employment verifications forms.
- Create letters of recommendation.
- Process employee terminations.
- Maintain knowledge on California laws and regulations.
- During COVID, updated the team on our COVID policies and procedure.
- Comply with Safety standards and documentation practices in the IIPP and CPP.
- Review and revise the Employee Handbook annually. Assist with efforts to develop policies and procedures.
- Enroll employees in CalSavers retirement program and Healthcare benefits.
- Complete incident reports, performance reviews, and resolve conflicts between employees and clients.
- A detailed-oriented approach to documentation and reporting.
- Research and provide compelling data, arguments, perspective.
- Provie prospective clients with information about our services.
- Evaluate client’s safety, care needs, and build their care plan.
- Assist in strategic business planning and development by gathering and collating data.
- Analyze job descriptions, compensation brackets and benefits administration to evaluate best business practices.
- Analyze client rates and the competitiveness in the marketplace to grow the business.
- Analyze employee data and hiring data to evaluate best hiring practices, employee incentives, and turnover.
- Maintain relationships with vendors. Open tickets for resolving issues.
- Overseeing office supplies, equipment maintenance, and maintaining office organization
- Provide support to the scheduling department as needed.
Qualifications
- Associate’s degree or 1-2 years of relevant experience. Has knowledge of commonly used concepts, practices, and procedures.
- Adaptable in different situations, possesses excellent employee interaction skills, able to multi-task and work independently.
- A problem solver, critical thinker, collaborator, responsive, and customer service oriented. Can see the big picture, thinks about the cause and effect of process and how that translates to the smaller, finer details.
- Able to handle a large volume of tasks simultaneously. Keeping task organized with priority status shifting and continuously following up and following through.
- Excellent computer skills for Office 365 and the ability to learn new programs. Use formulas in Excel for financial calculations.
- Strong organizational and time management skills to handle multiple projects and deadlines.
- Excellent written and verbal communication skills with the ability to convey complex information clearly.
- Familiar with concepts, practices, and procedures related to the in-home care industry preferred.
