Operations Coordinator

Looking for individuals to join our fast-growing home care family!
At ComForCare Home Care we value our employees like family. We celebrate success and have fun. Our focus is to help our clients and employees live their best lives possible.
The ideal candidate thrives in a fast-paced work environment, is a self-starter, highly-organized, and is able to work independently.
POSITION SUMMARY
Manages the coordination and scheduling of Home Health Aide and Nursing staff to achieve its purpose, i.e., to assign staff to clients according to their needs as identified in the Plan of Care. Services are scheduled to cover all client needs in a 24-hour period, and changes are communicated to clients, direct care staff, and supervisors.
Assesses the Agency's recruitment needs and participates in the hiring of staffing personnel and direct care staff.
SCHEDULE: Monday through Friday 8:30am-5:00pm, on-call phone staffing (from home) one weekend per month.
REPORTS TO: Administrator and Clinical Supervisor/Director of Clinical Services
QUALIFICATIONS
• Current license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the State of Michigan OR Bachelors Degree from an accredited university.
• At least two (2) years experience in staffing, operations, or related field.
• Strong computer and data entry skills.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time management skills.
• Speaks, writes, reads, and understands English.
• Demonstrates skills in organization, problem-solving, decision-making, conflict resolution, and the ability to work independently.
ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY
1. Assures that client requests for services are staffed in accordance with the needs identified in the Plan of Care and client preferences, and that adequate numbers of staff are available.

• All cases are staffed per schedule.
• Clients and appropriate staff are informed of the schedule.
• New clients' service needs are filled within established time frames.
• Monitors staff availability and hiring needs.
• Receives and responds to ill/absent calls and provides coverage appropriately.
• Participates in the evaluation and performance review of direct care staff.

2. Provides direction and supervision to direct care worker team.

• Participates in hiring decisions.
• Trains new operational employees and provides mentoring in areas of developmental need.
• Completes scheduled performance reviews.
• Supervises operational staff to assure effective, timely response to Agency/client needs.
• Develops work schedules for operational staff, including on-call responsibilities

3. Implements adequate workflow systems, monitoring mechanisms, and control mechanisms.

• Assures that paperwork/data entry is completed in an accurate and timely manner.
• Communicates Agency staff needs to the Administrator and/or Director of Clinical Services regularly and as needed to assure adequate levels of available staff.
• Participates and communicates with other departments and individuals to assure that Agency tasks are accomplished.

4. Communicates necessary information about employee and client to clinical leadership and other interoffice personnel.

• Maintains daily logs (manual or computer).
• Keeps schedules current and employee/client data updated.
• Compiles required statistics and submits written reports as required.

5. Maintains confidentiality in all aspects of the job.

• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with Agency policy and HIPAA guidelines.
• Protects written confidential documents in a manner that prevents unauthorized access.
• Assures implementation of confidentiality requirements by all office and on-call coordinators.

6. Performs job in compliance with Agency policies and procedures as well as professional and community standards.

• Assures compliance with applicable state, federal, and ACHC accreditation standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development and identifies learning / developmental needs.
• Participates in the ongoing Agency quality improvement activities.

7. Supervises applicable home care team members and reassess non-medical client care needs routinely as delegated by the Director of Clinical Services and/or Agency Policy and Procedures.
8. Performs additional duties and responsibilities as deemed necessary.
BENEFITS
Medical, Dental, and Vision benefits
Paid time-off, including major Holidays
Supplemental benefits including Short Term Disability, Term Life Insurance, and Accident coverage
Paid orientation and ongoing training
Compensation: $45,000.00 - $57,000.00 per year
Live your best life possible while helping others live theirs
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.