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Form of workThe Public Works Operations & Maintenance Division is responsible for maintaining many elements of the City's public works infrastructure and for providing services that directly improve the quality of life of city residents, businesses and visitors. The Public Works Operations and Maintenance Division seeks a dynamic, motivated, and highly collaborativeOperations Contract Specialist. The Operations Contract Specialist will provide an exceptional level of customer service in delivering safe and cost effective services in the Anaheim Resort Maintenance District (ARMD) and the Landscape Right of Way units. The selected individual will provide competent, consistent, and professional services using the following values and expectations:
- Exceptional Customer Service - Provides responsive customer care and maintains level of service expectations for internal and external customers.
- Takes initiative - Provides a can-do attitude and values teamwork at all levels.
- Effectively develops and manages numerous contracts associated with maintenance, repair and operational services.
- Demonstrates project management skills related to developing project specifications and submittal of bid packages.
- Works well with professional consultants and contractors from RFP through construction/project completion.
- Provides quality control over consultants' and contractors' work.
- Ensures regulatory compliance with fire/life/safety, environmental, permits and building codes.
- Serves as an effective communicator - verbal direction, report writing, computer and presentation skills.
- Develops and maintains a proactive culture of safety.
- Accountable and transparent budget planning and monitoring.
- Participate in the research, development, and preparation of assigned budget; monitor and approve program expenditures; compile, maintain, and report budget expenditures, funds, and programs.
- Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner; respond to the Mayor's Hotline calls related to assigned programs.
- Prepare specifications and submit bid packages; review bids and recommend vendor selection for equipment and services; participate in the preparation of service contracts; assist in monitoring contractor and vendor performance.
- Conduct feasibility and cost benefit analysis and audits; research, analyze data and labor market trends, and provide recommendations based on findings.
- Prepare administrative studies and research projects as required; prepare statistical data and graphs; assist in the coordination and implementation of approved studies and projects.
- Prepare reports and recommendations related to field investigations that impact assigned programs.
- Conduct inspections for compliance; receive complaints from property owners and coordinate responses related to maintenance issues.
- Perform a variety of accounting functions for contractor records and City accounts; maintain billing files; prepare reports and recommendations related to contractor records and City accounts.
- Perform, coordinate, assist, and monitor audits between the City of Anaheim and contractors.
- Plan, train, prioritize, assign, supervise, assist, and review the work of part-time Interns, clerical staff and contractors.
- As assigned, serve as rotating duty manager for the division.
- Work on weekends or after hours depending on project.
- Perform related duties as required.
Experience & Education: Candidates must have two years of responsible work experience including experience in monitoring and administering maintenance contracts supplemented by completion of the twelfth grade and college level course work in public administration, business administration, or a field related to area of assignment. Experience utilizing work order software or other equivalent system is desirable.
Knowledge of: Principles and practices of public administration; principles and practices of counting and fiscal planning; principles and methods of statistical analysis including feasibility analysis; principles and practices of budgeting; contract monitoring and administration; methods of research and report writing; principles and practices of purchasing; computerized work order systems and other related computer programs; equipment, automotive and/or building repair procedures; new materials and procedures used in the industry; construction inspection practices and methods; principles of supervision and training; principles and practices of organization and management; principles and practices of data collection; principles of business letter writing; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; principles, trends, methods, and techniques used in customer service; English usage, spelling, grammar, and punctuation; pertinent federal, state, and local laws, codes, and regulations including City building codes and ordinances and City administrative regulations.
Ability to: Effectively coordinate projects; facilitate repairs and inspections as needed; assess and prioritize program needs; research, analyze, and summarize data; prepare accurate and logical written reports; prepare and monitor a budget; conduct and evaluate surveys and special studies; transfer technical knowledge of construction and maintenance into written competitive bid specifications; negotiate contracts; read and interpret complex construction plans and blueprints; maintain accurate files and documentation; deal assertively and diplomatically with contractors, engineers, property owners, and the general public; explain applicable City codes and ordinances; work independently, making sound and independent decisions; maintain accurate statistical information; understand legal contractual and lease documents; design bid package specifications and analyze bid packages; evaluate quality, timeliness and costs of contractor/in-house projects; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Candidates must be in possession of an appropriate, valid driver's license.
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Wednesday, May 10, 2023 at 5:00PM.Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
