Operations Business Analyst

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

The Operations Business Analyst contributes to NYSTEC’s continued growth and success through their commitment to innovation and by implementing standard operating processes for improved efficiency and productivity. This position will collaborate with stakeholders across business units (finance, business development, human resources, IT, etc.,) to develop, document, and analyze operational process while communicating effectively and efficiently.

• Support manager with service delivery operational efforts.
• Develop project plans for service delivery operations effort.
• Plan and facilitate requirements gathering sessions with stakeholders to elicit end user and business needs.
• Create formal documentation, including business requirements, technical requirements, current-state and to-be process flow diagrams, decision trees, and mind maps.
• Perform gap analyses between as-is and to-be states.
• Liaise with all departments within the company on various aspects of business requirements and necessary clarifications.
• Convene internal stakeholder groups to inform current-state documentation.
• Develop models and process flows to inform process development and implementation.
• Create user guides and training materials for processes.
• Monitor and update process documentation at a regular cadence.
• Deliver user training on operational processes (live or recorded).
• Develop PowerPoint presentations to provide updates to internal stakeholders.
• Other duties as assigned.

• Knowledge of or familiarity with the system development life cycle.
• Proficient with Microsoft Office suite, particularly Word, Excel, Visio, and PowerPoint.
• Strong documentation and critical thinking skills.
• Understands NYSTEC’s mission, brand mindsets, and core values and can put the behaviors into practice.

• A bachelor’s degree and two years of relevant experience. An equivalent combination of advanced education, training, and experience will be considered.
• Experience as a business or system analyst working on organizational operations.

The pay range for this position is $60,334.00 to $82,959.80 per year.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact HR-Confidential@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.