Operations Associate

Join us to offer an exceptional mental healthcare experience

At Wellbook, we help underserved children, adolescents and adults with their mental health needs. We collaborate with each other and communities across New Jersey to make a positive impact every day, and offer a better healthcare environment for our patients and providers.

As an Operations Associate, you are the face of our office and the liaison between patients and providers, providing essential support and assistance. Your ability to work collaboratively with others and your commitment to delivering exceptional patient care will be crucial.

This is a high growth opportunity role as we deeply believe in hiring leadership from within. If you are a compassionate, service-oriented individual with a passion for helping others, we would love to hear from you. Join us transforming mental healthcare for our patients and making a difference in their lives.

Minimum Qualifications

• Engage with and understand our clients, including discovering and responding to needs through clear and pleasant communication
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Proficiency in computer technology such as screensharing, creating and editing PDFs and Word documents, navigating patient appointment platforms and using multiple software systems simultaneously
• Available to work one weekend a month
• Available to work on-site in Newark one day a week
• Love working as a team in a fast-paced work environment
• Have a focus on quality and take pride in your work
• Completion of both Indeed skills tests

What you'll likely work on

• Handle patient requests and calls, including insurance verification, appointment scheduling, ensuring patient records are accurate and up to date, and following up with patients to remind them of upcoming appointments or to communicate important information from their providers
• Assisting providers with prior authorizations, referrals, medical leave paperwork and forms, troubleshooting telehealth connection issues, and solving any medication issues with pharmacies
• Contribute to a tight-knit team dynamic--we work remotely but collaborate closely by working together online and talking to each other every day to tackle tasks efficiently and effectively

As an equal opportunity employer, Wellbrook is committed to providing all employees with a work environment free of discrimination and harassment. We encourage diversity and welcome applicants from every background and life experience.

Wellbrook Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with us, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• 4 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Are you available to work one weekend per month?
• Are you available to work up to one day a week in our Newark office?

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Newark, NJ 07102