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Form of workAt Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!
- Actual Work/Life Balance
- Competitive Pay
- Benefits Package including Medical, Dental, and Vision insurance
- Paid Time Off
- 401k plan with employer match and 100% vesting after 90 days of employment
- A culture with an emphasis on appreciating and valuing the team member
- The opportunity to be part of a rapidly growing national company, with possible position upgrades
The Operations Assistant is responsible for assisting in coordinating all office activities including: data entry, Onboarding New hires, Provide Orientation to staff, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies for all assigned offices. The Operations Assistant is responsible for the oversight of personnel including but not limited to administrative assistants, medical records personnel, office managers, and additional personnel as assigned by the Operations Manager/Administrator. The Operations Manager assists with: direct patient expenditures coordination, employee time sheets, personnel records and billing liaison as assigned by the Administrator.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Helps maintains confidentiality of patient/employee information.
- Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual
- Communicates effectively on the telephone with patients, families and staff
- Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available
- Welcomes and assists all guests
- Manages incoming, outgoing and interoffice mail
- Performs typing, faxing and coping tasks as requested for various staff persons
- Inputs data into computer for billing purposes
- Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Clinical Director and/or Administrator
- Responsible for gathering and recording staff members’ DSRs
- Supports with Onboarding New Hires
- Conduct Orientation for New Hires in both office location (Northbrook and Westmont)
- Responsible for assisting with audits of patient/employee information
- Helps in Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office
- Performs other necessary functions/duties as assigned by the Operations manager, Program Director and/or Administrator
- Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator
- Minimum of high school education; preferably with secretarial and computer background
- General knowledge of spelling, punctuation, grammar, clinical records and office procedures
- Basic knowledge of office machines
- Basic knowledge of telephone skills
- Aptitude or computer data entry and use of current software systems
- Ability to establish and maintain effective working relationships
- Ability to meet the public and staff as a positive, friendly and professional representative of Suncrest Hospice
- Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently
- Personal car for travel and valid driver’s license
- Carry personal auto liability insurance coverage
