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Form of workOverview
Under the direction of the Manager of Operations the Operations Assistant Manager provides direct supervision to full time and part time staff, specifically in the areas of housekeeping and overseeing pre and post event cleanings at the Jim Whalen Boardwalk Hall/AC Convention Center.
This role will pay a wage of $49,000 to $55,000
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities- Assists Operations Manager in the overall daily operation and maintenance of Jim Whalen Boardwalk Hall/Atlantic City Convention Center.
- Plan, direct, coordinate, and review the work plans for Jim Whalen Boardwalk Hall/ Atlantic City Convention Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
- Manage/Oversee schedules for Housekeeping and Operations Staff
- Payroll processing (weekly) for all Housekeeping and Operations Staff, as well as temp staff sign in sheets and hours
- Represents Operations Department in absence of Director of Operations/Operations Manager.
- Select, train, motivate and evaluate Housekeeping/Operations Supervisors and full and part time staff
- Provide and/or coordinate department staff training
- Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
- Assume management responsibility for all services and activities involved in the operations of all arena events
- Ensure staff is working safely, efficiently and are aware of proper safety guidelines
- Plan, direct, coordinate, and review the work plan for facility operations
- Participate in the development and administration of the Operations and Cleaning Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
- Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
- Build a relationship with vendors and contractors
- Responsible for pre and post clean checklists, and following up on assignments that are handed out to ensure completion.
- Provide excellent customer service assistance to internal and external clients
- Maintain a customer first mentality
- Perform other duties as assigned
- Degree in Facility Management or related field experience preferred
- High School Diploma (or equivalent) required
- Minimum of three years (3) experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
- Previous experience working with unions
- Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
- Self-motivated with excellent organizational skills
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Must be comfortable multi-tasking and working in a fast-paced environment
- Familiarity of OSHA requirements
- Strong interpersonal skills necessary, including excellent verbal and written communication skills.
- Possess valid driver's license or have the ability to acquire
- Possess valid forklift certification or have the willingness to acquire
- Working knowledge of scrubbers, sweepers and forklifts
- Ability to work independently and as part of a team
