Operations Assistant

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Under general direction, responsible for providing outstanding customer service while assisting with the overall management of daily operations at Recreational Sports facilities. This includes personnel, policies and procedures, scheduling, equipment, sales, membership, facility rentals, risk management and maintenance and repair. Perform additional administrative duties as assigned.

Responsibilities*

Administrative Responsibilities (40%):

• Support and assist with all welcome center operations which include membership and lockers, guest passes, equipment checkout, and business operations, as needed.
• Assist with tracking, submitting and approval of temporary employee payroll.
• Manage purchasing process for respective facilities which includes creation of purchase orders and tracking of deliveries.
• Process refunds as needed.
• Track and order office supplies as needed.
• Manage Lost and Found procedures.
• Assist in budget preparation and preparing cost estimates for budget recommendation and approval.

Facility Operations (40%):

• Assist with the development, implementation and enforcement of facility policies and procedures to include facility access, equipment use, emergency action plans, risk management and standard operating procedures.
• Investigate, document, report and respond to complaints regarding all aspects of operations including customer service, safety/security and staff issues.
• Assist with facility scheduling as needed.
• Ensure facility compliance with federal, state, and county public health and safety regulations.

Staff Management (20%):

• Provide support with hiring, training, supervising, scheduling, and evaluating temporary employees that oversee the facility.
• Assist with development, planning and implementation of regular in-service meetings and orientation training for temporary staff.
• Assist with updating employee handbooks and monitoring the temporary employee accountability system.

Required Qualifications*

• High School diploma or equivalent combination of education and experience
• Four or more years of administrative experience
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to handle multiple tasks daily and prioritize work
• Demonstrated ability to meet deadlines
• Strong ability to be accurate and detail-oriented
• Experience with Google Suite Basic and Microsoft Office Products (Excel, Word, Access, Powerpoint)
• Strong customer service skills

Desired Qualifications*

• Bachelor's degree in recreation, Kinesiology or related field
• 1-2 years experience in an office environment with a diverse staff
• 1-2 years experience in athletic or recreational facility operations management and/or personnel administration
• Experience with University of Michigan administrative systems and data retrieval tools (MPathways Financial, Business Objects, Concur, other Wolverine Access tools)
• Strong analytical and problem-solving skills
• Knowledge of UM policy and procedure

Additional Information

Candidate Characteristics:
A successful candidate will possess certain leadership characteristics deemed important to success in the position. These characteristics include:

• Strong verbal and written communication skills
• Detail Oriented
• Professionalism and positive service attitude
• Financial competency which includes basic accounting, data retrieval, transaction processing, cash handling
• A highly collaborative and consultative style within and outside of the organization
• A history of having high levels of trust and integrity

Working conditions

40 hours per week, full time. Monday through Friday. Work hours will be scheduled between the hours of 7:00 am to 7:00 pm and may vary based on Department needs.

Physical requirements

Ability to move/transport equipment and supplies weighing up to 50 lbs around the facility.

Additional Information
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.