Operational Technology Network Analyst

SUMMARY

This position performs complex technical and analytical work to support a robust multi-facility Energy Systems Secure Network (ESSN) environment, specifically designed, operated and maintained to provide highly reliable and secure communication paths necessary to deliver energy services and to protect the bulk electric system. Work is performed on-site and off-site in a secured, monitored 24/7/365 environment. Work requires network technology skills, specializing in analyzing, installing, administering, operating and maintaining communication/data networks, computer systems and system support software.

ESSENTIAL JOB FUNCTIONS

Installs, administers, operates, tests and maintains multi-facility network LANs, WANs, Wireless LANs, IVR and IP networks used for secure facility monitoring; installs and maintains physical and virtual appliances, servers, routers, switches, VLANs and other hardware to ensure stable operations, system connectivity, network monitoring (including incident and remote access) and network traffic performance.

Follows processes and procedures for network systems change management, configuration control, preventative maintenance, access control in accordance with the GRU Cyber Security Policy and the NERC Critical Infrastructure Protection (CIP) requirements.

Installs, administers, operates, tests and maintains physical plant security device access and alarms; wired and wireless devices in conformance with established practices for a multi-facility network environment for such activities as change management, configuration control, preventative maintenance and physical and electronic access control.

Installs, administers, operates, tests and maintains redundant systems, processes and procedures to ensure disaster recovery and the integrity of critical network systems and assets. Notifies designated lead of results of tests and security or non-security incidents.

Conducts simulations to test system disruptions; follows disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of the communication/data network in the event of natural disaster, technical failure, power outage and human interference.

Conducts risk assessments and Cyber Vulnerability Assessments of the critical network functions of the multi-facility ESSN environment.

Follows programs, procedures, technologies and plans for physical and electronic security.

Keeps current with emerging security alerts and issues.

Participates in penetration testing/Vulnerability Assessments of the multi-facility ESSN environment.

Applies Configuration Control Board (CCB) approved fixes and security patches; performs incident recovery procedures and any other measures required in the event of a security incident.

Maintains network security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, log file analysis, anti-virus software and all other network security activities.

Follows network security policies and procedures required for regulatory compliance.

Recommends security tools and deploys additional security products and tools, or enhancements to existing tools, to detect violations of network security measures.

Provides technical support for network hardware, software, security and operational issues in a timely and customer-friendly manner.

Performs work outside of regular business hours as required to effect ESSN environment changes and as otherwise needed.

Drives to remote locations.

Participates in various Operational Technology (OT) work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and acts as a project lead on network projects.

EDUCATION AND EXPERIENCE

Bachelor degree from an accredited four-year college or university with major course work in computer science, information systems, network systems or related engineering discipline; and two (2) years of experience in at least two of the following areas of: data communications, computer networks/systems/security, communication projects or an Associate degree and four (4) years of experience in at least two of the following areas of: data communications, computer networks/systems/security, communication projects or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.

CERTIFICATIONS OR LICENSES

Licenses

A valid Florida Driver License is required at time of appointment and at all times while employed in this classification.

Certifications

CCNA, CCWA or CCVA or equivalent nationally and industry recognized certifications at time of appointment is desired.

KNOWLEDGE, SKILLS AND ABILITIES

Basic knowledge of theories, principles, standards, practices, tools and materials of communication/data networks, fiber optics, voice processing and video processing; some knowledge of radio transmission systems.

Thorough knowledge of network administration, physical and electronic security, disaster/recovery techniques and problem solving.

Basic knowledge of Unix, Linux and Mac OSX is desired.

Ability to interpret and work from technical manuals, schematics and blueprints.

Ability, experience and willingness to observe all proper and safe work practices and use of tools, communication and testing equipment to ensure the safety of systems, hardware, self and others.

Ability, experience and willingness to work without direct supervision.

Ability, experience and willingness to creatively and effectively solve hardware and software systems issues.

Ability, experience and willingness to work effectively with coworkers and the general public.

Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.

Ability, experience, and willingness to provide leadership and guidance to less experienced co- workers as well as provide effective training to new employees and end users.

Ability, experience and willingness to communicate effectively, both orally and in writing, with customers, coworkers, supervisors and managers.

Ability, experience and willingness to effectively manage personal work assignments to ensure the highest quality performance.

Ability, experience and willingness to make sound decisions to effectively solve problems and maintain effective interpersonal relations that ensures a team atmosphere.

Ability and willingness to participate in key process improvements as they relate to the multi-facility network environment.

Ability, experience and willingness to stay current on all software and hardware systems to ensure ability to maintain system integrity and security, as well as the ability to resolve issues.

Knowledge of principles and processes for providing customer service which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local security operations for the protection of people, data and property.