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Form of workJob Description
Onsite IT Project Support Tech-Data Center and floor support- 2nd shift with travel to spoke sites in the area as needed
Onsite Smart Hands & Feet skills which is in addition to L3 skill mix for supporting Infrastructure assets such as servers, network, and industrial devices such as RF guns, scanners, zebra printers, etc. The typical activities performed at this level will be:
Onsite Smart Hands & Feet skills which is in addition to L3 skill mix for supporting Infrastructure assets such as servers, network, and industrial devices such as RF guns, scanners, zebra printers, etc. The typical activities performed at this level will be:
- Perform walk through and visual inspections of all rack mounted equipment and critical fixed asset monitoring panels, shift handover and email status report, alert monitoring for any amber/red alerts, open a ticket with respective tower, etc.
- Performs and/or completes all service requests accurately and expediently.
- Assists other team members with racking and de-racking of servers, cabling, and wiring of other equipment as needed, must be able to lift and/or move up to 40 pounds.
- Assist IT teams to perform reboot, troubleshoot hardware failure, and work closely with facility and IT Ops teams for any scheduled maintenance/upgrade /project work and adhere to ITIL process, etc.
- Strong customer service orientation, reliable with excellent verbal and written communication skills.
- Escort 3 rd party vendors (ex: Telecommunication, Comcast).
- Repower appliances and troubleshoot to fix switches/routers/servers, etc.
- Unplug/replug/change network cables.
- Testing connection activities using laptops on switches.
- Testing Access points for activity.
- Obtaining and forwarding pictures to network team with device identifications.
- Providing console access to network equipment.
- Provide screen sharing and allow for remote control of console access.
- UAT testing based on the guidance of Healthcare SME.
- Rack and stack new servers or routers based on the assistance of the equipment owner.
- Acceptance and signing for hardware based on the assistance of equipment owner.
- Travel from Hub site to the spoke sites may be required during IT support.
