Director Of It Projects & Automation

**This is NOT a remote position; Local candidates only will be considered**

Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the work needed to get there. 

We’re looking for an enthusiastic Director of Professional Service to run our Professional Services department. This is an exciting opportunity for a candidate who is a strong and experienced leader, is motivated by the opportunity to mentor others, and always willing to get hands-on and serve as a Senior Resource for large complex projects and large co-managed clients.  

You are not only responsible to ensure that the members of our Professional Services Team have the training, tools, and guidance needed to succeed, but to make sure the department is running efficiently, and you are always looking for ways to improve process and experience.   

You will work closely with the other members of our Service Leadership Team to work collaboratively and cohesively across our entire Operations Department. This is an incredible and rare opportunity for the right candidate to come into an exciting and fast-paced company at a leadership level and make significant contributions to the growth and success of the organization. 

Primary Responsibilities 

• Keeping all your department’s processes aligned with the goals of the company 

• Providing technical guidance and support to your team 

• Working both “On” and “In” the Professional Services Department 

• Delivering timely communication, setting clear expectations, and executing on the vision for the department in alignment with the vision of the company 

• Oversight of the design and implementation of technical project work 

• Provides strategic consultation and senior level technical expertise for co-managed clients 

• Management of Project Engineers, Automation Engineers and Dedicated Technical Resources 

• Maximization of departmental profitability and procedural efficiencies 

• Contributes to cross-functional initiatives as a member of the Service Leadership Team 

Ideal Candidate 

Our ideal candidate will have a strong background in leading a department as well as senior level technical expertise. Experience working as part of a management team and the ability to collaborate is a must. We are looking for someone who isn’t afraid to roll up their sleeves and dive into an issue to support their team. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company. We are growing fast and want great people who are invested and excited along for this ride. Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and sweet treats.    

Qualifications 

• Minimum of 3 Years experience managing a Dept of least 3 other technical resources 

• Minimum of 5 years of hands-on experience with Windows Systems Administration 

• Experience with Cloud Productivity Suites, including O365/M365 

• Experience with IaaS, including Azure  

• Ability to facilitate issue resolution with technical staff and senior management internally 

• Experience advising C-Level on Technology Strategies 

• Experience leveraging Automation tools to reduce labor or improve efficiencies 

• Knowledge of applicable laws, guidelines or regulations as they relate to IT  

• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries  

• Ability to work with a range of technical staff to develop joint solutions 

• Experience working at an MSP a plus 

Hours: Full Time Monday – Friday Regular Schedule 

Compensation: $100,000 to $120,000 DOE 

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