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SalaryWho We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
The AV Project Engineer will play a leading role in setting up, configuring, troubleshooting, and maintaining meeting experiences and AV equipment throughout the New Balance environment. Project Engineer will design and implement video walls, digital signage operations, room schedulers, overhead paging, MS Team Room Systems, Surface Hubs, and other MS devices utilizing management tools such as Teams Admin Center, MS Teams Rooms Pro Management Portal, TeamViewer, Extron PCS, Global Viewer, Toolbelt, DSP Configurator, Tesira, Dante Controller and other AV tools.
The ability to travel up to 20% will be required.
MAJOR ACCOUNTABILITIES:
- Design and implement AV, MS Teams, and media technology solutions, upgrades, and changes across the New Balance facilities.
- Conduct related technical analysis & planning for deployment of evolving AV solutions.
- Interface with various stakeholders regarding projects and requirements for new tech & services.
- Prepare technical solution designs and proposals, applying existing standards to meet business requirements.
- Produce project budgets, Implementation Plans, technical drawings, project management artifacts, and operational handoffs as necessary.
- Build and communicate a well-organized project implementation plan.
- Provide light Project Management support for activities around new facilities, adds, removes and changes.
- Coordinate and manage the implementation and commissioning activities of vendors, engineers, and other stakeholders. Sometimes conduct hands-on commissioning of new systems.
- Provide Tier 3 support, which involves advanced troubleshooting, maintenance, repair, and integration activities upon escalation.
- Serve as Tier 3 AV/IT technical expert and escalation resource for live events (including virtual, hybrid, and in person meetings), system diagnostics and proactive room checks.
- Create necessary system documentation/feedback/training for new and existing AV systems. Manage system upgrades and circulate new and revised training documents.
- Operate as member of larger IT Service Delivery team and work on cross-functional initiatives.
REQUIREMENTS FOR SUCCESS
- Certified Technology Specialist (CTS) certification required. Other relevant AV industry certifications and training preferred (Extron, Biamp, Crestron, Avixa, etc.).
- Comprehensive knowledge of standard hardware and software components and peripherals as well as proficiency in Microsoft, iOS, and Android OS platforms. Including MS Teams Rooms Systems, MS Surface Hubs, Paging systems, Live Events/Webinars, Digital Signage hardware & CMS, video distribution, audio DSPs and AV control systems.
- Solid knowledge of audio-visual connectivity and signal flow; experience reading wiring diagrams and interpreting system design drawings.
- Experience troubleshooting and working with DSPs, Dante, and other audio solutions.
- Knowledge of AVoIP, virtual control of AV systems, and AV networking strongly preferred.
- Networking protocols and terminology are highly desirable.
- Ability to interact professionally and effectively with a diverse work force across the organization.
- Excellent communication skills (oral and written). High level of organization.
- Familiarity with project budgets, Resource planning awareness.
- Strong planner, tying strategy and architecture concepts to new project requirements.
- Thinks globally and seeks to leverage existing standards.
- Ability to lift, bend, twist, and be exposed to heights via lifts and ladders if necessary.
#LI-SQ1
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
