Onsite Equipment Support Rep Call Center Rep (Hybrid)

Work Location: This is an onsite position in Augusta, GA

Compensation: $15/hour

 

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

 

TSI is currently seeking individuals for a unique, hybrid role opportunity to work alongside the organization’s Onsite Equipment team with processing equipment shipments and returns for the first 30-60 days of employment before transitioning into a dedicated customer-service, Call Center Representative role.

Equipment Support Representative Responsibilities:

• Assist in processing, preparing, packing and unpacking of equipment shipments and returns in a productive and well-paced manner
• Test equipment, including but not limited to: CPU’s, headsets, computer monitors, keyboards, mouse, to ensure all are in appropriate working condition
• Cleaning equipment as needed, including but not limited to: CPU’s, headsets, computer monitors, keyboards, mouse, etc.
• Document and track equipment as appropriate, including but not limited to: make, model, and serial number of equipment to be entered onto necessary trackers
• Accept deliveries from FedEx and document deliveries in proper detail

 

Call Center Representative Responsibilities:

• Agents will take a high volume of inbound calls from customers who are attempting to avoid service disruption
• Customers may have received notices that they need to pay on their account or may be disconnected
• Customers may call to request start of new service, cancelling existing service, or transferring service
• Agents will place a strong emphasis on providing excellent customer service
• Agents will place a strong emphasis on patience, soft skills – de-escalation, computer skills (must be able to navigate through multiple screens and speak at the same time)
• Agents must be able to navigate challenging calls from customers and de-escalate conversations in a constructive and productive way

• High School Diploma, GED or equivalent required
• A minimum of 1-year of recent Call Center experience
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively (both verbally and written)
• Must be able to manage time effectively to ensure production standards are always maintained
• Ability to take and follow direction effectively
• Ability to stand for extended periods of time
• Ability to lift and carry up to 10 pounds

Physical Requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 30lbs

 

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

 

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.

USD $15.00 - USD $15.00 /Hr.