Address
Form of workJob Description
Call Center Support Rep (Health Services)
Purpose:
The Atlanta Public School System is seeking the services of multiple Call Center Support Reps to provide direct first-line level 1 Call Center Support to Client schools and administrative locations.
Summary:
The Call Center Support Rep will work with a team of other Call Center Support Reps, under the general supervision of the Assistant Superintendent of Student Services who is responsible overall for the Call Center operations.
Scope of Work/Key Responsibilities:
Monitor telephone system and take calls from Client schools
Log all reported incidents and forward to a Case Investigator when necessary
Escalate incidents to Leadership according to established processes and procedures
Track and follow-up on calls when necessary
Follow established processes and procedures.
Maintain exceptional customer service posture at ALL TIMES
Record and submit checklists or other documentation as required
Contract Duration:
4 months
Skills and Qualifications:
3+ years' work experience (minimum) … 5+ years preferred:
Strong customer service skills
Prior experience with service desk support is preferred
Prior experience working as a desk side support analyst is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
Personal Attributes:
Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Bi-Lingual – Spanish preferred
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve
Education/Training:
3+ years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.
Work:
This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work M, T, W, TH, F (between the hours of 7am – 5pm), except on district holidays.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Call Center Support Rep (Health Services)
Purpose:
The Atlanta Public School System is seeking the services of multiple Call Center Support Reps to provide direct first-line level 1 Call Center Support to Client schools and administrative locations.
Summary:
The Call Center Support Rep will work with a team of other Call Center Support Reps, under the general supervision of the Assistant Superintendent of Student Services who is responsible overall for the Call Center operations.
Scope of Work/Key Responsibilities:
Monitor telephone system and take calls from Client schools
Log all reported incidents and forward to a Case Investigator when necessary
Escalate incidents to Leadership according to established processes and procedures
Track and follow-up on calls when necessary
Follow established processes and procedures.
Maintain exceptional customer service posture at ALL TIMES
Record and submit checklists or other documentation as required
Contract Duration:
4 months
Skills and Qualifications:
3+ years' work experience (minimum) … 5+ years preferred:
Strong customer service skills
Prior experience with service desk support is preferred
Prior experience working as a desk side support analyst is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
Personal Attributes:
Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Bi-Lingual – Spanish preferred
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve
Education/Training:
3+ years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.
Work:
This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work M, T, W, TH, F (between the hours of 7am – 5pm), except on district holidays.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
