Online Chat Agent

• Provide support and assistance to individuals through Online Chat platforms.
• Respond to customer inquiries and provide information about the Long Term Care Ombudsman program.
• Assist individuals in navigating the program's website and online resources.
• Address any concerns or issues raised by individuals and provide appropriate solutions.
• Maintain accurate records of chat conversations and ensure timely follow-up.
• Collaborate with other team members to optimize customer service delivery.
• Stay updated on the program's services and policies to provide accurate information to individuals.

Requirements

• Previous experience as an Online Chat Agent or in a customer service role preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and patient in dealing with individuals.
• Familiarity with Online Chat platforms and customer relationship management (CRM) systems.
• Proficient in basic computer skills and internet navigation.
• Availability to work flexible schedules, including evenings and weekends.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Flexible schedule