Live Chat Agent

Tri-City Air Conditioning Co is seeking a dynamic and customer-focused individual to join our team as a Live Chat Agent. The ideal candidate will be responsible for providing exceptional customer service and support through our Live chat platform. This role requires effective communication skills, technical proficiency, and a commitment to delivering an outstanding customer experience.

Responsibilities:

• Live Chat Support:
• Engage with customers via Live chat to address inquiries, resolve issues, and provide information about products and services.
• Offer timely and accurate responses to customer queries while maintaining a professional and friendly tone.
• Product Knowledge:
• Acquire and maintain a deep understanding of Tri-City Air Conditioning Co's products, services, and promotional offerings.
• Provide detailed product information to customers and assist them in making informed decisions.

• Order Processing:
• Assist customers in placing orders, processing returns, and tracking shipments.
• Work closely with the sales and fulfillment teams to ensure accurate and efficient order processing.
• Customer Relationship Management:
• Build and maintain positive relationships with customers through effective communication and problem-solving.
• Proactively address customer concerns and seek opportunities to enhance customer satisfaction.
• Team Collaboration:
• Collaborate with cross-functional teams, including sales, technical support, and marketing, to ensure a seamless customer experience.
• Participate in ongoing training to stay updated on product knowledge and industry trends.

Qualifications:

• Previous experience in customer service or Live chat support is preferred.
• Excellent written and verbal communication skills.
• Technical aptitude and the ability to troubleshoot basic HVAC system issues.
• Familiarity with customer relationship management (CRM) tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a commitment to delivering exceptional customer service.